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Enterprise Rent-A-Car Cycle of Service

Enterprise Rent-A-Car Cycle of Service. Kelly Ohnezeit September 2004. Enterprise Cycle of Service…. Enterprise Cycle of Service…. Enterprise Cycle of Service…the Goal…. Telephone. First impression One call service Fact finding Presentation Ask for the reservation Thank you !!!.

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Enterprise Rent-A-Car Cycle of Service

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  1. Enterprise Rent-A-CarCycle of Service Kelly Ohnezeit September 2004

  2. Enterprise Cycle of Service…

  3. Enterprise Cycle of Service…

  4. Enterprise Cycle of Service…the Goal…

  5. Telephone • First impression • One call service • Fact finding • Presentation • Ask for the reservation • Thank you !!!

  6. Pick-Up • Build rapport • Fact finding • Empathize

  7. Branch Arrival • Welcome & Greet • Shake hands • Fact find • Sell up

  8. Rental Contract • Get correct information • Explain thoroughly • Get all signatures

  9. To Car • Check for damage with customer • Check miles/gas • Show features/benefits • Check for spare

  10. Callbacks/Switchouts • Courtesy call • Make any necessary vehicle switchouts • Keep up to date on charges • Check vehicle repair status

  11. Return of Vehicle • Welcome & Greet • Check for damage with customer • Check for spare • Check miles/gas • Close contract

  12. Invitation to Return • Thank customer • Invite back • Promote specials

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