Presentation Transcript

1. MANAGERS EMBRACE TRAINING:A HOW-TO GUIDE TO MAKE IT HAPPEN

   Richard Fletcher VP Talent Management Zaxby’s Franchising, Inc.
2. Certification Compliance Saved $3.6 million in training costs 77% adopted the program Sales increased
3. Align with the need Affirmation, requests for more training Best practices New approaches Work on what your audience wants!
4. Zaxby’s
5. Zaxby’s 585 units, 13 states, 20,000 team members
6. The FOOD! Zaxby’s Indescribably Good
7. Problems Rapid growth & high turnover Poor compliance to certification requirements Escalating costs to train Limited resources to train Franchisor cannot train hourly employees directly
8. Solution – Licensee Managed Training Change who’s in control New role (Organization Training Manager) Licensing content Reduced costs for Licensees Increased revenue for Zaxby’s Franchising Zaxby’s Learning Center technology
9. Fast Facts
10. Certification Compliance 90% of locations now have adopted program
11. The business results Test scores have risen Test retakes have been reduced Fees have mitigated our training system costs Licensees have saved $3.6 million in 2012 System comparable sales up 8.9% Average unit volume increased 10% Zaxby’s reached $1 billion this year!
12. In Summary
13. Takeaway Give control Ensure WIIFM Meet business needs Save money Improve performance Zero based budget Gamification Create marketing plan for training
14. Richard Fletcher Zaxby’s Franchising, Inc. rfletcher@zaxbys.com @zax_clo www.linkedin.com/in/rjfletcher