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Shaun Pantling Director & General Manager XBS, Xerox Europe November 26th, 2002

Shaun Pantling Director & General Manager XBS, Xerox Europe November 26th, 2002. Agenda. Agenda. Xerox & Xerox Business Services Business issues & outsourcing Our value proposition Customer examples & proven successes Why Xerox Business Services. Xerox Corporation.

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Shaun Pantling Director & General Manager XBS, Xerox Europe November 26th, 2002

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  1. Shaun Pantling Director & General Manager XBS, Xerox Europe November 26th, 2002

  2. Agenda Agenda • Xerox & Xerox Business Services • Business issues & outsourcing • Our value proposition • Customer examples & proven successes • Why Xerox Business Services

  3. Xerox Corporation • Xerox Corporation Revenue $17.8bn • Services, Solutions & Products • Dedicated global services business • Focus on document & information intensive processes • Encompassing all Xerox services (apart from “break-fix”) • Global business base of some $4 Billion • No 1 in Outsourced Document Services • 6000 clients in 60 countries • Over 15,000 employees on Customer Sites

  4. Xerox Business Services Managed Services We provide value-added managed document services to our customers, helping them achieve competitive advantages, increased shareholder value and profits, faster time to market and cost efficiency. Geographies Customers Europe, Developing Markets Siemens, British Telecom, Organisation - Middle East, India, Nokia, Cable & Wireless, KPMG, Eurasia, Africa and Latin America. Deutsche Bank, Lloyds TSB, North America Ericsson, EDS, Dept Health, Merrill Lynch • XBS Europe • $600m revenue • 4,100 employees • 1,500 outsourced contracts • XBS in 21 European countries • XBS World Wide • $4.0b revenue • 15,000 employees • 6,000 outsourced contracts • XBS in 50 countries

  5. Cost control & discipline Achieve best practice Improve service quality Focus on core competencies Better utilise and leverage new technology Economies of scale Enhance capability to develop new products Access to new skills Reduce headcount Why Outsource

  6. Outsourcing Market Trends • In the short term, outsourcing continues to grow because companies are focusing on cutting costs during the economic downturn. • In the long term, outsourcing will continue to be attractive proposition because enterprises will value flexible contractual relationships with trusted suppliers. • Outsourcing as a purchase method will account for more than half of the IT Services market in Western Europe by 2005. • 73% of Global 1000 companies currently outsource some or all of their next generation information delivery systems. • Business processes, including printing services account for 55% of the outsourcing activity among Global 1000 companies Gartner, PriceWaterhouseCoopers

  7. Implement Change Strategy Future Business Model Current State Assessment People / Culture Process / PerformanceManagement • New Business Model • OperationalExcellence • People • Process • Technology T R A N S F O R M Organization Structure Technology Old Business Model • New Business Model • Cost Reduction • Productivity Enhancements • Value Creation • Better Content & Document Management • Reduction of Suppliers Continuously Benchmark and Measure Performance Assessment methods to establish future business model

  8. Xerox Office Services Case Study Global IT Organisation THE PROBLEM • Document output and office infrastructure costs were not understood and believed to be out of control. • Desire to optimization existing technology investments rather than acquisition of new applications THE SOLUTION Office Managed Print Service THE RESULTS • 10% saving in first year, clear line of sight to potential for 25% savings. • No additional financial investment required & no disruption to end users.

  9. Supply Chain Management for User Manuals Case Study Siemens (ICM) THE PROBLEM • Extend and enable new logistics/supply chain concepts to user manuals • Deliver cost savings and worldwide consistency and process quality THE SOLUTION • Europe wide order management, validation and distribution of user manuals integrated with ERP system. THE RESULTS • Shorter lead time and supply chain flexibility • Progressive cost savings - reduced cost per manual • Xerox as worldwide partner provides consistent process quality.

  10. Why Xerox Business Services? • We work to understand clients’ business and work practices • We help leverage existing infrastructure and operations • We understand the combination of people, processes and technology • We deliver innovation from world-class research centres • We focus on providing measurable and tangible results for our clients • 6000 clients can not be wrong.

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