1 / 9

“The New Star in CTI Development”

NovaAGENT and SuperNOVAE IQ II IQ-NET Gateway members of the NovaSUITE family of Products by Cerecom Systems, Inc. “The New Star in CTI Development”. C. E. R. E. C. O. M. NovaAGENT by Cerecom Systems, Inc. The Complete One-Step Agent-In-A-Box IVR System.

lane-levy
Download Presentation

“The New Star in CTI Development”

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. NovaAGENT and SuperNOVAE IQ IIIQ-NET Gatewaymembers of the NovaSUITE family of Products byCerecom Systems, Inc. “The New Star in CTI Development” C E R E C O M

  2. NovaAGENTbyCerecom Systems, Inc The Complete One-Step Agent-In-A-Box IVR System

  3. SuperNOVAE IQ IIIQ-NET Gatewayby Cerecom Systems, Inc An integrated enterprise call center solution reducing fatigue and error rate while improving overall service.

  4. Combining the SuperNOVAE IQ IIIQ-NET Gatewaywith the NovaAGENT IVRboth by Cerecom Systems, Inc. Integrating multiple call center solutions to improve staff performance while reducing agent fatigue and error rate and improving overall service to customers.

  5. Telrad ACD Customer Database NovaAGENT and SuperNOVAE IQ II IQ-NET Operation NovaAGENT A second agent answers the transferred call and the screen pop follows the call. The caller’s needs are either satisfied and the caller hangs up or …. The incoming call is routed to NovaAGENT IVR in-a-box The caller is prompted for and enters customer information If the agent cannot satisfy the caller, he then transfers the call to another agent. The customer database is queried and the returned information is played to the caller. SuperNOVAE IQ II receives through the AppLynccard the DID#, CallerID, Route Plan, and Group information IQ-NET updates with new in-queue data The call is routed to an agent once one becomes available When the agent answers the call IQ-NET sends to customer program/database any combination of DID, CallID, Route, Group, Agent, and IVR collected information. Customer database sends Screen pop to agent An incoming call rings into the Telrad The caller presses zero to transfer to an agent. Applync Card Phone LAN

  6. Sample “Shrink-Wrapped”NovaAGENT Applications

  7. NovaAGENT Highlights • Low-cost solution for first-time IVR users. • All applications are “shrink-wrapped” for ease of installation. • Single type answer system (account status, order-taking, delivery scheduling) with the ability to request several answers of the same type. • Multiple NovaAGENT systems can be stacked to accommodate more sophisticated customer requirements. • Easily adaptable to your customers’ applications (anyone can learn to make custom changes in less than one hour).

  8. IQ-NET Gateway Highlights • Low-cost solution for tight enterprise integration. • Keeps agents aware of calls in queue without having to look away from their work area. • A “Cerewrap” solution providing custom flexibility at a close-to off-the-shelf price. • Can interface with virtually any customer enterprise solution DLL, DDE, API or URL driven access. • Different call types can interface to different enterprise solutions (call based or computer based). • Cerecom can provide on-site integration and training, insuring a successful launch.

  9. To receive your complimentary interactive demonstration kit, contact Cerecom Systems, Inc. @ (972) 964-8786, ext. 103

More Related