Industrial Process Learning Management System (LMS) User Guide

1. Industrial Process Learning Management System (LMS) User Guide How to self register, browse our course catalog, view our training schedule, and purchase and enroll in training

2. Index • New & Returning Users • LMS Home Page • Purchasing Courses • Starting a Web Course • Enrolling in an Instructor-Led Course • Dropping a Course • Viewing your Training History • Questions • Logging onto the LMS

3. If you are new to the LMS, please select “New User” to create a user account. New User

4. On the next screen, please select “Distributor / Representative” or “Customer (Current or New).” New User

5. You will then be taken to the registration screen where you must fill in all required fields, those with an * next to them. You can select a username and password of your choice. Here is a look at the registration screen for distributors / representatives. When you are finished filling in the form, click on Submit to proceed to the home page of the LMS. New User

6. If you previously created a user account, you can go directly to the logon screen of the LMS, enter your username and password and select Logon. Returning User

7. If you forgot your password, enter your Username and click on “Forgot Your Password?” If you forgot your Username, contact our System Administrator at ldmail@itt.com. Returning User

8. After logging in you will be brought to the home page of the LMS. In the center of the screen is the course catalog. Here you can see the name of the courses available to you for purchase and enrollment, the course delivery type (Instructor Led or Web Based), and enrollment information. Click on the name of a course to see a description of it and dates of all scheduled sessions. LMS Home Page

9. On the left side of the screen is a welcome message, information about group discount rates, purchase and enrollment instructions, and contact information. LMS Home Page

10. Across the top of the screen is a banner. Here you can view assigned courses, courses in progress, and the course catalog, access a library of resources, run wizards and reports, view your training history, log off the system, access help, and provide feedback. LMS Home Page

11. If you want to purchase a course for yourself - After searching the course catalog and finding the course or courses you would like to purchase, click inside the box next to “Add to Cart” in the Enroll Info column. You can purchase up to 10 courses at a time. After making all of your selections, click on the “Proceed to checkout” link. Purchasing Courses

12. Review the purchase order including the ITT IP Cancellation Policy. Click on “Previous Step” to change your order or click on “Next Step” to proceed. Purchasing Courses Please remember that at this point you are only purchasing courses. If you are purchasing an instructor-led course you wil enroll in a training session after the purchase is complete.

13. Purchasing Courses • Enter your credit card information and billing address • Click on the Process button. After you click on the Process button, a window will appear letting you know if your credit card transaction was successful or not.

14. If the transaction was successful, as you see here, click on Next Step to exit and then follow the instructions in slides 17-20 for starting a web course or enrolling in a session for an instructor-led course. You will receive an email confirmation of the credit card transaction from. This email will come from internetproductsupport@myvirtualmerchant.com so you might want to add it to your safe senders list. Purchasing Courses

15. If your transaction was not successful, as you see here, make a note of the reason why and click on Next Step to exit and start the process over. Purchasing Courses

16. Purchasing Courses If you want to purchase a course or courses for other individuals in your group - Contact our system administrator at ldmail@itt.com or (315) 568-7548, Monday – Friday, 7:30am - 4:30pm (EST).

17. After you purchase a web course you can start the course right away After purchasing the course, you will be returned to your home page. In the “Enroll Info” column of the course catalog, click on “Enroll” and your course will open in a new window. You can stop the course at any time and return to it later by going to the course catalog or “Courses in Progress.” Starting a Web Course If you are unable to start a web course, please go to Troubleshooting a Web Course

18. After you purchase an instructor led course, you must enroll in a session After purchasing the course, you will be returned to your home page. In the “Enroll Info” column of the course catalog, click on “Enroll.” This link will take you to a screen with the dates of all the available sessions. Enrolling in an Instructor-Led Course

19. Click on “Enroll” for the session you would like to attend. Enrolling in an Instructor-Led Course

20. An enrollment confirmation message with the session details will appear on your screen. You will also receive an enrollment notification email with the session details. This email will come from ittlearning@gen21.com so you might want to add it to your safe senders list. Enrolling in an Instructor-Led Course

21. Dropping a Course In the Course Catalog or your “Courses in Progress,” click on “Drop” in the “Enroll Info” column. You will then be asked to confirm your request. You will receive a dropped notification email from ittlerning@gen21.com

22. If you would like to view or print a copy of your training history, please select Training History from the banner across the top of the home page. Viewing your Training History

23. Click on the “Help” tab in your menu bar for answers to frequently asked questions Click on the “Feedback” tab and send an email to our System Administrator or call our System Administrator at (315) 568-7548, Monday – Friday, 7:30am - 4:30pm (EST). Questions about training or assistance with the LMS

24. You are now ready to begin… To log onto the LMS, click here LMS or type the following address in your Internet browser: http://ittlearning.gen21.com/knav/appindex.jsp