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FOCAL CRM – Relation Manager

FOCAL CRM – Relation Manager. 2005. Maria Hedman Project Manager. FOCAL Software has extensive experience in developing and implementing electronic Document Management systems since 1993. Owners: Founders (32%) TM Software (32%) Nyherji – IBM Iceland (24%) KB-Bank of Iceland (12%).

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FOCAL CRM – Relation Manager

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  1. FOCAL CRM – Relation Manager 2005 Maria Hedman Project Manager

  2. FOCAL Software has extensive experience in developing and implementing electronic Document Management systems since 1993. Owners: Founders (32%) TM Software (32%) Nyherji – IBM Iceland (24%) KB-Bank of Iceland (12%) FOCAL Software – Corporate Profile

  3. FOCAL Consulting • Has installed over 20 000 user licences • Started working in quality mangement in 1993 • Started working in health care industry in 1996 • Has 90% market share in quality management systems in Iceland • Has 100% market share in quality systems for the health care sector

  4. SWEDAC – Sweden • Electrolux/Husqvarna – Sweden, Finland • Marbodal Kitchen – Sweden • Norchip – Norway • GlaxoSmithKline • Reykjavik University Hospital • Össur – Iceland, Holland, USA, Sweden • Medicines Control Agency • Reykjavik Bloodbank • Lýf - biopharmaceutical • ... A few references

  5. FOCAL CRM – Relation Manager • Customer Correspondance; phone, mail, letter, fax • Marketing Matrix; targeting customer • Projects and tasks • Follow up function • Multilingual interface

  6. Multilingual interface: • chose language by pressing button for language

  7. Task overveiw in calendar

  8. For further information FOCAL Software Hlidasmara 14 IS 201 Kopavogur Phone: +354 5400 900 Fax: +354 5400 901 E-mail: focal@focal.is http://www.focal.is

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