Denver’s Road Home

1. Denver’s Road Home EVALUATION SYSTEM

2. Evaluation System Parameters • Population Counts • Change in Status • Change in Income • Access to Service • Frequency of Service Access • Efficiency of Service Delivery • Resource Inventory

3. Evaluation System Backbone 1.Data Disclosure Agreement • Collecting “All” the Data (SHHP, CCH, MDHI, OMNI, DHS) 2.Technical Assistance Agreements • Ensuring Quality Data Control(DRH funded agencies) 3.Data Sharing Agreement • Efficient Use of Resources (DRH funded agencies)

4. HMIS • Evaluation • Frequency: Monthly • Production • Accuracy reports • Citizen Survey • Frequency: Annual • Number one problem in Denver • Denver’s Road Home Grants • Frequency: Quarterly • Housing • Services • Employment • Metro Denver Homeless Initiative • Frequency: Annually • Homeless • Chronically homeless • Downtown Denver Partnership • Frequency: Bi-Annual • Number of panhandlers. • Perception of safety. Evaluation Overview • Street To Home Count • Frequency: Quarterly • # of chronically homeless in targeted region.

5. 1. Data Disclosure Agreement“Collecting “All” the Data” • Monthly HMIS data is “Dump” to OMNI from Colorado Coalition & State of Colorado • Centralizes HMIS and other source data (VA, RTD,311) • Creates HMIS Uniformity for Data Collection & Data reporting • Separates Denver data from Metro Communities • Ensures Data Quality Control • TA Assignments linked to Quality Control • Single Report to Denver’s Road Home

6. Data Disclosure Agreement • DRH Baseline Evaluation Report • Data Sources: HMIS, VA, CCH, DHS, RTD, Outreach • Monthly Evaluation Report from OMNI • Report measures • DRH Benchmarks • DRH Indicators

7. Benchmarks # of units for first-time homeless # of units for chronic homeless # of units for episodic homeless Indicators Increase # of households in transitional/supportive housing Increase in household income Household income at entry/exit of programs Reduce unit turnover Reduce unit vacancies Increase length of tenancy Reasons for Discharge Housing Evaluation

8. Benchmarks # of New Shelter beds # of New Respite beds Indicators Reduce the # of persons living in shelters Reduce average shelter stay Reduce Rate of repeat stays Reduce # of households w/ motel vouchers Reduce # of homeless street deaths Shelter System

9. Benchmarks Annual comparison of the # of persons living in shelters discharged from other institutions Annual comparison of the # of households receiving financing assistance to maintain housing Indicators Decrease the # of individuals who are homeless upon discharge from state & county correctional and mental health facilities Increase the # of renter/homeowner households receiving financial assistance to maintain housing. Prevention

10. Benchmarks # of persons obtaining benefits # of persons obtaining mental health treatment # of persons obtaining substance abuse treatment # of persons receiving medical assistance # of persons enrolled in service or income support Indicators Increase the # of persons applying for IDs Decrease the # of ID applications per person Increase the # of persons applying for local, state, federal benefits Increase the # of persons receiving local, state, federal benefits Increase the # of persons using transportation assistance with stated purpose. Services

11. Benchmarks # of eligible youth enrolled in SSI benefits # of homeless persons using transportation assistance Average length of homeless period Indicators Increase the # of persons receiving mental health, substance abuse, or co-occurring services Increase the frequency of use by individuals of mental health, substance abuse, or co-occurringservices Services (cont.)

12. Benchmarks # of homeless persons living in public places reduced 10% annually Shelter bed capacity should meet the need of individuals living in public places # of complaints to police and elected officials about vagrancy and undesirable public behavior Indicators Increase Outreach contacts Increase Outreach housing placements Increase Outreach referrals to services Reduce # of complaints to city Reduce # & type of complaints to Central Dispatch Reduce code violations Reduce contacts by police Reduced # of Detox admissions and frequency of admissions by individuals Public Safety & Outreach

13. Benchmarks Assist 580 people who are homeless to obtain employment annually All homeless households requesting a voicemail box receive one Indicators Increase # of voicemail requests and allocations Increase # of persons receiving employment services Increase # of persons employed, including type of work and job stability Increase # of persons employed for 30, 60 ,90 days Increase average income change over employment period Education, Training & Employment

14. 2.Technical Assistance Agreements“Ensuring Quality Data Control” • All DRH agencies are required to execute TA Agreement with OMNI • OMNI provides HMIS/TA to Agency staff • Ensures Quality Control of data collection, and data entry • Introduces New HMIS protocols • Assist with future DRH grants and reporting requirements

15. Technical Assistance • Continual training by SHHP of new agency staff • Monthly HMIS Error reports will set TA priorities • Set HMIS Success Thresholds for all agencies • Revise HMIS forms to conform to DRH priorities

16. 3. Data Sharing Agreement (DRH funded agencies) • Data Sharing between DRH Agencies • Data Sharing is controlled by Lead Agency in terms of : Service Themes Staff Access Timelines

17. Data Sharing Agency Benefits • Identify Full Client Record • Better Management of Client Services • Limit Duplication of Services • Linkage with Case Managers • Improved Communication & Coordination between Agencies Jamie Van Leeuwen – Project Manager of DRH 1200 Federal Blvd. Denver, CO 80204 (720) 944-2506 Ofc. (720) 944-3092 Fax jamie.vanleeuwen@denvergov.org Pat Coyle – Housing Coordinator 1200 Federal Blvd. Denver, CO 80204 (720) 944-2884 Ofc. (720) 944-3092 Fax pat.coyle@denvergov.org