Public Service Cloud Dynamic service composition for effectively meeting customer demands Project proposal

1. Public Service CloudDynamic service composition for effectively meeting customer demandsProject proposal Josie Scarr & Wout Hofman March 18th 2011 Contact: wout.hofman@tno.nl josie.scarr@tno.nl

2. Objective: dynamic service composition to meet customer requirements with existing, basic services, not only via government portals, but also via business portals and apps for smart devices. Our approach leads to innovative, dynamic service composition: the services are completely personalized applying the proof of concept in real life cases modelling, testing and validating these cases cases can be in one domain (e.g. social security) and cross-domain (e.g. health care services combined with public services) business case development for the approach: change management: towards innovative service orientation economic effects: cost/benefit analysis organizational impact social business case: added value for citizens and companies data privacy and protection will be included, only authorized service and data access initiate innovation for apps development by individualsOur approach leads to innovative, dynamic service composition: the services are completely personalized applying the proof of concept in real life cases modelling, testing and validating these cases cases can be in one domain (e.g. social security) and cross-domain (e.g. health care services combined with public services) business case development for the approach: change management: towards innovative service orientation economic effects: cost/benefit analysis organizational impact social business case: added value for citizens and companies data privacy and protection will be included, only authorized service and data access initiate innovation for apps development by individuals

3. We look for a consortium in at least four EU member states. Government organizations (in 4 EU MS) offering services in real life cases e.g. social security and welfare, financing services, construction/permits include geographic information (e.g. underground structure for construction) already familiar with service orientation Companies offering additional services in the context of these cases (e.g. health services) providing services to government organizations for service orientation and/or cloud computing Possible support of universities/research institutes experience in working with government organizations service science and/or SOA research for dynamic composition additional knowledge of media mining for dialogue