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Welcome!

Welcome!. Are you ready?. ME (W5). WHO WHAT WHEN WHERE WHY. Ontario’s Fun Connection (W5). WHO WHAT WHEN WHERE WHY. You (W5). Who , what , when, where, why? Why did you pick THIS one?. Why Groups?. Customize your experience. Fix your costs. Build your shoulders.

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Welcome!

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Presentation Transcript

  1. Welcome! Are you ready?

  2. ME (W5) WHOWHAT WHENWHEREWHY

  3. Ontario’s Fun Connection (W5) WHOWHAT WHENWHEREWHY

  4. You (W5) Who, what, when, where, why? Why did you pick THIS one?

  5. Why Groups? Customize your experience. Fix your costs. Build your shoulders. Support other markets. Shape your revenue/cash flow.

  6. WHO ARE “GROUPS”? Anybody Anything Anytime

  7. How is the group structure changing?

  8. How to sell to tour operators

  9. Are you group-tour friendly? Does your staff have a positive attitude towards groups? Do you have a group “default” for front line staff? Can your facility handle a large group? (one coach can carry up to 60 passengers) Is your staff tour friendly? Do they understand what is required? Do they understand what groups bring to them/to you?

  10. Are you group tour do-able? Can a bus get down your road? Can a bus get in your parking lot? What are the weight restrictions on your road? Do you have low bridges/low hanging trees? How’s your signage? How do your neighbours feel about buses? How is your accessibility?

  11. Pricing Do you offer group “specials”? Do you offer group prices? Do you know your rates 365 days out? Do you have a flexible deposit policy?

  12. Service

  13. Communications Our ability to do what we do is in your hands…. Let everybody know we are coming. Make sure everybody knows when we are coming. Make sure everybody knows who is coming. Make sure everybody knows what was promised.

  14. Attractions Do you know why you were included on the itinerary? How long does it really take to see your attraction? Do you have a back door # for the escort to call to confirm arrival time? Do you have a group arrival protocol? Is the attraction fully accessible today/is everything open Do you have an emergency plan? Does your staff know it? Will someone meet the tour and give a brief description of the attraction while the escort is picking up the tickets?

  15. Food Service Organizations Is the area designated/does the staff know Are the pre set items in place? Do you know when we are leaving? Do you know who the vegans are? Where to get halal? Did you bring in enough staff? Do you have a communications plan for exceptions? Do you have collateral material at the ready if asked?

  16. Accommodation When our group arrives, will a staff member greet them? Will the escort get a complete rooming list on arrival? Do you have your baggage people on standby? Do you know the billing arrangements? Do you have an emergency plan/does the staff know it? Is the desk ready for special needs questions? (Medical)

  17. I’m a receptive operator Tour operator vs. Receptive

  18. Understand what a receptive brings to the table

  19. Work with us to be receptive Let’s connect! Twitter: @OntariosFunCo Facebook.com/OntariosFunco Youtube.com/OntariosFunCo

  20. Top 10 things you need to know about working with me.

  21. Be open/available

  22. Be group ready

  23. Think of me as one of you

  24. Tiered pricing Retail - Group - Tour Operator - Receptive Operator -

  25. We like free. This is the time to bring out the value added stuff. Take them backstage. Tell them how it started. Tell them the Caramilk secret. Put out the easily bought stuff. Know the rules. Let them know that only they can access today's special. It’s not easy being free

  26. Know their story/know my story This is a mystery tour….oops! It’s their universe we are connecting to. Know the things that connect them to you. Put their name on the readerboard.

  27. Know my challenges

  28. Let them know you

  29. We’re all in this together

  30. Lets talk……

  31. CALL ME!phone: 1-519-676-8138email: dougj@ontariosfunconnection.comwebsite: www.ontariosfunconnection.com

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