Tips & Tricks for Troubleshooting ArcGIS Server 10 Issues

1. Wednesday, July 13 2011 Tips & Tricks for Troubleshooting ArcGIS Server 10 Issues Subrat Bora Andrew Stauffer

2. ArcGIS Server 10 : Tips and Tricks • Map Services are sleeping or show a blank map sometimes • Microsoft IIS Web Server crashes under a heavy load • Internet Connections to ArcGIS Server do not work • Link to SOAP from Services Directory does not work • Cannot create Replicas with large amounts of data • Map Service locks SDE Geodatabase • Layers from a SDE direct connect are not displayed • Cache tiles are not generated for some scales and extents • ArcGIS Server Java does not handle large requests • Contacting Support

3. Map Services are sleeping or show a blank map sometimes • Symptom • First request in the morning is blank • Service is slow or blank map after sitting idle • Check firewall settings • Solution • Enable Map Service ‘Ping’ • Decrease Service Recycle Interval

4. Map Services are sleeping or show a blank map sometimes • Enable in ArcGIS Server Manager

5. Map Services are sleeping or show a blank map sometimes • Enable in ArcCatalog

6. Microsoft IIS Web Server crashes under a heavy load • Symptom • GIS Services work fine most of the time • Peak hours or heavy use causes IIS to crash • Very high memory utilization lsass.exe process • Solution • Set identity for ArcGISServicesAppPool • Change impersonation • Windows Server 2008: KB 37566 • Windows Server 2003: KB 32620

7. Internet Connections to GIS Server do not work • Symptom • ArcGIS Web Services Account - Disabled in Windows - Log on as Batch Job - Password change • Solution • Re-run Post Install

8. Link to SOAP from Services Directory does not work • Symptom • layerfile download • Export map preview • SOAP link (WSDL • Cause • SOAP is not using a fully qualified URL • View in ArcMap Link opens a blank map • Detect using fiddler • Solution

9. Cannot create Replicas with large amounts of data • Symptom • Small areas work • Virtual Directories are valid • Max Record Count is set high • Solution • Edit Services web.config - IncreaseexecutionTimeout - Increase maxRequestLength

10. Cannot create Replicas with large amounts of data • http://resources.arcgis.com/content/kbase?fa=articleShow&d=35971

11. Map Service locks SDE Geodatabase • Symptom • SDE Administration fails due to schema locks • Cannot add or remove any columns to table • Solution • Edit the Map Service .cfg file: <SchemaLockingEnabled>false</SchemaLockingEnabled>

12. Layers from a SDE direct connect are not displayed • Symptom • Added FCs from Oracle Enterprise Geodatabase using direct connect. These layers not showing up in the map service or application • The layers are displayed just fine in ArcGIS Desktop • Error in Server Logs: server library could not be loaded, network I/O error, etc. • Solution: • Oracle client configuration with administrator option • Try SQL*Plus before proceeding • Check ORACLE_HOME and PATH environment variables. %ORACLE_HOME%\bin must be added to PATH

13. Layers from a SDE direct connect are not displayed • Solution: • ForLinux: • Additional Environment variables in ArcSoc.init before exec $* statement • SDEHOME=<arcgis directory>;export SDEHOME ORACLE_HOME=<oracle client directory location>;export ORACLE_HOME PATH="$PATH:$SDEHOME/bin:$ORACLE_HOME/bin";export PATH LD_LIBRARY_PATH="$LD_LIBRARY_PATH:$SDEHOME/bin:$ORACLE_HOME/lib";export LD_LIBRARY_PA • TNS_ADMIN=/dir1/oracli/app/oracle/product/10.2.0/network/admin;export TNS_ADMIN

14. Cache tiles are not generated for some scales and extents • Symptom • Message at the end of the caching job • Missing Tiles

15. Cache tiles are not generated for some scales and extents • Cause • Improved error reporting in 10.0 • “Failed to manage tiles for the extent (1637201.673300, 9208620.018344, 2712470.490504, 10283888.835548) at level 1” • Slow Network, Broken SDE connection, Drawing performance of the map • Solution • Analyze your map document- mxdperfstat Tool • http://resources.arcgis.com/gallery/file/enterprise-gis/details?entryID=6391E988-1422-2418-88DE-3E052E78213C • Convert map cache-building log failures to footprint polygons and recreate tiles for these polygons only • http://resources.arcgis.com/gallery/file/geoprocessing/details?entryID=5E1F2FE3-1422-2418-88F7-285291B8031D

16. ArcGIS Server Java does not handle large requests • Symptom • Smaller services work without problems • Larger queries fail • Performance of services is slowing • Solution • Increase JVM Options from Manager

17. ArcGIS Server Java does not handle large requests • Settings • -Xms256m -Xmx512m -XX:MaxPermSize=512m

18. Additional Tips and Tricks • Define URL when creating an Admin connection • Use Replica for Web Mercator Services • Service Configuration files • Services into folders • Application state unchecked for Web Applications • Right-click ArcMap and choose ‘Run As…’ • Enterprise GIS Resource Center

19. Contacting Esri Support Include the following (if possible) to help us diagnose the problem faster: • Version and Service Pack information of all Esri Software • Operating System of the machines • Screenshots of error messages • Windows event viewer logs, if error/warning exists • ArcGIS Server Verbose logs collected after reproducing the issue • Brief description of the steps to reproduce

20. Questions?