1 / 14

Outpatient Clinic Summary of Demand & Activity Data General Clinics - Tayside

Outpatient Clinic Summary of Demand & Activity Data General Clinics - Tayside. NHS Tayside Organisational Context. DEALING WITH THE 5%. SPENDING THE 95% BETTER. Summary Outpatient Clinics. Summary

lareina-strong
Download Presentation

Outpatient Clinic Summary of Demand & Activity Data General Clinics - Tayside

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Outpatient Clinic Summary of Demand & Activity DataGeneral Clinics - Tayside

  2. NHS TaysideOrganisational Context DEALING WITH THE 5% SPENDING THE 95% BETTER

  3. Summary Outpatient Clinics • Summary • This pack contains information on the demand, capacity and activity for the clinics being analysed. • Data Sources • The data used has been collected from TOPAS. • TOPAS includes referrals from all sources (electronic, paper, consultant, etc) • All clinical activity new and return is recorded on TOPAS. • A years worth of data has been analysed from (wk 31 2009 – wk 30 2010) • Information Provided • Demand is new patient referrals into the service (number of referrals on a weekly basis). • Activity is the actual number of new and return patients seen on a clinic or set of clinics. • Optimum new capacity is calculated using 80% of the weekly variation plus the minimum. • Capacity has been collected from the current template capacity and number of clinics.

  4. Summary of General Consultant Clinics at Ninewells (week 31 2009 to week 30 2010) Excludes Reg Clinics and A7SR6N (6N/18R)

  5. Demand (referrals) General Consultant Clinics at Ninewells (Week 31 2009 to Week 30 2010) Insert Total New Patient Demand Graph for Group for Clinics

  6. New Activity General Consultant Clinics at Ninewells (week 31 2009 to week 30 2010) Insert Total New Activity Graph for Group for Clinics

  7. Return Activity General Consultant Clinics at Ninewells (week 31 2009 to week 30 2010) Insert Total New Activity Graph for Group for Clinics

  8. Example - New Activity General Clinic at Ninewells (week 31 2009 to week 30 2010) Insert Total New Activity Graph for Group for Clinics

  9. Example - Return Activity General Clinic at Ninewells (week 31 2009 to week 30 2010) Insert Total New Activity Graph for Group for Clinics

  10. Example - New Activity General Clinic at Ninewells (week 31 2009 to week 30 2010) Insert Total New Activity Graph for Group for Clinics

  11. Example - Return Activity General Clinic at Ninewells (week 31 2009 to week 30 2010)

  12. Clinic Calculator STEPS TO BETTER HEALTHCARE Referral & Outpatient Programme

  13. STEPS TO BETTER HEALTHCARE Referral & Outpatient Programme • Managing Demand & Capacity • Understand Capacity & Demand • Reduce variation in referral patterns • Are there effective referral protocols for referrers? • Do they include pre-referral diagnostics? • Can the vetting process be improved to reduce demand • Is advice provided as an alternative to Outpatient Appointment? • Understand the new to review ratio • Can the new to review ratio be improved? • Have you considered alternative types of follow up if it is required? • Can specialist nurses see return patients (new patients in some cases)? • Are consultants working as a team to ensure OP clinics are delivered more consistently? • Are clinic working hours maximised to see a higher number of patients? Outpatient Key Improvements • Reducing Waste & Variation • Can pre diagnostic test make a more informed first outpatient • appointments and reduce the need for return appointments? • Make best use of clinical facilities and reduce clinical travel time • Can one stop clinics prevent the need for return patients? • Can virtual clinics be held? • Are all return appointment necessary? • What is your DNA rate – how can you improve it? • Are clinic start and finish times standardised? • Can clinic templates be standardised to reflect best practice and • reduce variation? • Could the booking processes be improved to reduce DNA’s? • Improving Flow • Can patients be pooled for general clinics and seen on a first come first served basis to prevent queues for individual consultants? • How is the mix of new and review patients scheduled into • clinic templates to improve flow • How are any diagnostics scheduled into the clinic template • to improve flow?

More Related