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Chapter 3

Chapter 3. Nonverbal Communication & Teamwork. Nonverbal Communication . Communication when the message is sent without or in addition to words May reinforce, contradict, regulate or substitute for verbal symbols. Nonverbal communication can differ among cultures

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Chapter 3

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  1. Chapter 3 Nonverbal Communication & Teamwork

  2. Nonverbal Communication • Communication when the message is sent without or in addition to words • May reinforce, contradict, regulate or substitute for verbal symbols. • Nonverbal communication can differ among cultures • Examples: Shaking hands is not expectable in some cultures. Direct eye contact is also not expectable in some business practices.

  3. Nonverbal Comm. Continued • The appearance and correctness of a written document can send critical nonverbal messages. • Importance aspects of your image are conveyed by nonverbal symbols. • Examples: If you come to a meeting wrinkled and mismatched, you will not “look” as professional as you would if you wore clean, and neat professional attire.

  4. Nonverbal Comm. Continued • Characteristics of a physical setting, such as furnishings and color, can send nonverbal messages. • Fast Food restaurants • Fine Dining/elegant restaurants

  5. Listening Skills • The listening process involves hearing, focusing attention, understanding, and remembering. • People use different types of listening when listening for different purposes. • Casual: • Active:

  6. Listening Skills Cont. • Communication barriers often interfere with the listeners ability to understand the message. • Physical Barriers: Deafness (Verbal Communications), Blindness (non-verbal communications) • Outside Barriers: Sirens, Others talking during presentations, cell phones

  7. Teamwork • Teamwork is two or more people acting together to achieve a goal • Various types of teams are common in the workplace. (Peer teams and teams made up of different levels of employees) • Communicating effectively is key to success when working in with a team • Individuals should strive to be good team members and to participate in order to complete the task at hand!

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