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EMC Ionix – Data Center Management

EMC Ionix – Data Center Management . Executive Briefing Program Q2 – 2010. Presentation 2.0. EMC’s Investment in Innovative Technology. Information Security. Authentica Network Intelligence RSA Valyd. Tablus Verid. Content Management. Acartus Captiva. Document Sciences X-Hive.

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EMC Ionix – Data Center Management

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  1. EMC Ionix – Data Center Management Executive Briefing Program Q2 – 2010 Presentation 2.0

  2. EMC’s Investment in Innovative Technology InformationSecurity AuthenticaNetwork IntelligenceRSAValyd Tablus Verid ContentManagement AcartusCaptiva Document Sciences X-Hive Documentum Ask Once ProActivity Virtualization/DataMobility VMware Rainfinity Akimbi FastScale Services InterlinkInternosis BusinessEdge Geniant Dolphin Conchango 2003 2004 2005 2006 2007 2008 2009 IT ResourceManagement Astrum ConfigureSoft Smarts nlayers Voyence Infra Availability/Archiving Illuminator Indigo Stone AvamarKashya Data Domain WysDM Legato Cloud Infrastructureand Services Pi Mozy Consumer/Small Business Iomega Dantz

  3. Private Cloud Enabling the Transition to Private Cloud How do I get a fast and accurate view? How do I control the effect of change on service delivery? How do I achieve and maintain IT compliance? 20% Virtualized What if you could eliminate compromise as you virtualize?

  4. PrivateCloud Virtualized Data Center PhysicalData Center The Virtualization Journey is Complicated • Configurations constantly change • Need to maintain a “line of sight” • Predicting the impact of a change is critical to maintaining service levels • Server, SAN and Storage • Existing tools do not automatically adapt to change • Most require constant updating • Completing the problem management life-cycle • Automatically identify and fix the problem • Automating domain-based expertise • Storage, Network, Server & App

  5. The Virtualization Journey Requires New Management Technology • Modular Components • Add only what you need • Maximize existing investments • Model-based Control • Track virtual relationships and dependencies • Introduce semantic behaviors • Cross-domain Analysis • Isolate faults within and across domains • Identify virtual dependencies • Template-driven ITIL Workflows • Simplify adoption of process automation • Eliminate lengthy consulting engagements

  6. Who is EMC Ionix? • Next generation IT management software & services • Coined from keeping an “Eye on IT” • Unifies EMC’s IT management portfolio • FastScale, Configuresoft, Smarts, nLayers, Voyence, Infra, ControlCenter • Global business unit within EMC • Over 1300 employees with 6 major development sites on 4 continents • Over 7,000 customers • Includes many of the global Fortune 100 EMC Ionix Simplifying the environments where information lives Applications Build. Optimize. Manage. Deploy. Comply Infrastructure Dynamic. Secure. Application-aware. as-a-Service. EMC Ionix is committed to be the recognized leader in software solutions that simplify the management of IT infrastructure

  7. EMC Ionix - Capabilities With EMC Ionix: Know Exactly What You Have Pinpoint the Problem Always be Compliant. Maximize IT Efficiency. 4 2 3 1

  8. With Ionix you can: • Accelerate moves with blueprinting services based on automated discovery • Discover and visualize physical/virtual application relationships, data center assets • Dynamically configure application-based protection groups for Site Recovery Manager Ionix for Service Discovery and Mapping • Key challenges: • Accurately mapping servers and applications prior to data center move/ consolidation • Clear visibility into complex applications and physical-virtual dependencies • Application-centric business continuity, disaster recovery, site recovery on physical/ virtual infrastructure

  9. Plan for Success ESX to VC Dependencies Virtualized On Relationship ESX server Virtual to Virtual Dependencies VMs Physical to Virtual Dependencies Discover instances of DBs, Application servers, etc

  10. Plan for Success Protect Critical Paths

  11. VM guests ESX server Back-end Symmetrix Storage Management for Virtual Infrastructures • Shows virtual to physical mapping in SAN • Shows end-to-end relationship from a VM to spindles from where storage has been provisioned • Identifies which application is running on what kind of resources • Helps in troubleshooting for problem areas • Views include: • ESX server to VM guest • ESX server to data store • Ability to allocate storage to the host bus adapter

  12. Utilization Trending vSphere support Storage Management for Virtual Infrastructures • Storage Mgmt Views • Summary • Arrays • VMware Virtual Machine File System (VMFS) volumes (data store) • Raw Devices • Virtual machines • Built-in/custom reports • Interactive reports • Query Builder Virtual machines Summary of VMware environment VMware VMFS volume details

  13. Chargeback for Virtual Machines Chargeback $ VM capacity usage

  14. EMC Ionix Data Center Insight CMDB Web 2.0 APIs • Application Discovery & Mapping • Active & passive discovery • Software components & business applications • Dependencies to physical & virtual systems • Cross-Domain Correlation & Mapping • Correlates information from other domain tools • Creates compete cross-domain dependency map • Across apps, virtual, compute, network, storage • Supports EMC Ionix & 3rd-party tools • Search, Visualization & Mashups • Google-like Search, Topology Maps, Inventory • Automated CMDB Population • Best practice CI mappings w/ links • Supports Ionix & 3rd-party CMDBs • Simplified Deployment Experience • Virtual appliances • Automated, easy-to-use, policy-based discovery • Scale-out architecture • Web 2.0 Information Access • RESTful Web Services • Easily integrates into IT portals EMC Ionix Data Center Insight Cross-Domain Dependency Mapping. In-Context Intelligence. Virtual, Physical, Cloud Environments Application dependency mapping Correlate & map across virtual, compute, network & storage domains Search, Visualization, Mashups Ionix & 3rd Party Virtual, Compute, Network, Storage Management Tools Only EMC Ionix Data Center Insight provides a simple, powerful, scalable solution to automatically map your business applications and dependencies across software, virtual, compute, storage, and networking infrastructure.

  15. EMC Ionix Data Center Insight

  16. EMC Ionix Data Center Insight UCS Chassis (from UCSM) External storage dependencies (from ECC) Blade inside a UCS (from UCSM) System hosted on a blade (UCSM+ADM+ECC Correlation) Apps running on blade (from ADM) External application dependencies (from ADM)

  17. With Ionix you can: • Deploy a scalable, ITIL service desk faster and more cost-effectively than competition • Build a federated CMDB with auto-populated physical and virtual CIs and dependencies • Automate ITIL process workflows tied to v-aware CMDB Ionix for Service Management • Key challenges: • Affordable ITIL service desk deployment • Making the CMDB work: accuracy, currency, dependencies, federation • Implementing new processes for virtualization

  18. EMC Ionix Service Manager • Fully Actionable Service Catalog • Service Dependency Mapping and Insight • Deliver High Quality Service • Minimise Impact of Change • Deliver High Service Availabilty

  19. UC1: Fully Actionable Service Catalog • Out of the box Service Catalogcapability Collaboration Service Catalog Business Service Exchange Capacity Planning Storage Security Networking Log Incident Email Technical Service Initiate Change Request Service Mgt CMDB IT System Request Service

  20. UC1: Fully Actionable Service Catalog • Out of the box Service Catalog capability Collaboration Service Actions Service Catalog Business Service Security Networking Capacity Planning Storage Exchange Log Incident Email Technical Service Service Mgt CMDB IT System

  21. UC1: Fully Actionable Service Catalog • Out of the box Service Catalog capability Collaboration Service Actions Service Catalog Business Service Security Networking Capacity Planning Storage Exchange Initiate Change Request Email Technical Service Service Mgt CMDB IT System

  22. UC1: Fully Actionable Service Catalog • Out of the box Service Catalog capability Collaboration Service Actions Service Catalog Business Service Security Networking Capacity Planning Storage Exchange Request a Service Email Technical Service Service Mgt CMDB IT System

  23. UC1: Fully Actionable Service Catalog • Service Catalog integrated into CMDB • Map logical layer to physical layer Professional Home Working Application Collaboration Business Service Service Catalog Active Directory WebEx SAN ERP VOIP Email Anti- Virus Video Conferencing SQA Project Mgt. Intranet Access File Access EDM Business Intelligence Logical Layer Storage Capacity Planning Architecture Hosting Security Networking Technical Services IT Systems Service Management CMDB LAN LotusNotes Physical Layer

  24. UC1: Fully Actionable Service Catalog • Service focused SLA targets • Automated escalation • Customer Dashboards

  25. UC1: Fully Actionable Service Catalog • Service focused Availability targets Collaboration Planned Outage Unplanned Outage Service Catalog Networking Capacity Planning Storage Security • Log direct from Incident • Graphical view • Update new Incidents • Log direct from Request • Auto cascade to impacted Services • Proactive communication Business Service Email Technical Service Integrated Availability Management

  26. UC2: Service Dependency Mapping and Insight • Understand Service dependencies via the EMC Ionix CMDB Collaboration • CMDB Linking Diagram • Graphical dependency modeling Service Catalog Business Service Security Networking Capacity Planning Storage Exchange Email Technical Service Service Mgt CMDB IT System

  27. UC2: Service Dependency Mapping and Insight • EMC Ionix Federated CMDB – ‘Federation’ • Best of breed integration model Incident Management Problem Management Change Management Release Management Request Fulfilment Service Catalog Management Service Level Management Availability Management EMC Ionix for Service Management Federated CMDB Integration Platform

  28. UC2: Service Dependency Mapping and Insight • EMC Ionix Federated CMDB – ‘Federation’ • ‘Snap in’ connectors to major discovery tool vendors Incident Management Availability Management Problem Management Change Management Snap-in Connectors Request Fulfilment Service Catalog Management Service Level Management Release Management EMC Ionix for Service Management Federated CMDB Integration Platform Other… Altiris MS SCCM EMC Ionix EMC ADM LANDesk Custom

  29. UC2: Service Dependency Mapping and Insight • EMC Ionix Federated CMDB – ‘Reconciliation’ • Reconcile against data from multiple discovery tools Problem Management Multi Source Reconciliation Incident Management Service Catalog Management Snap-in Connectors Release Management Request Fulfilment Service Level Management Availability Management Change Management EMC Ionix for Service Management Federated CMDB Integration Platform MS SCCM Altiris Custom LANDesk EMC ADM EMC Ionix Other…

  30. UC2: Service Dependency Mapping and Insight • EMC Ionix Federated CMDB – ‘Reconciliation’ • Reconcile against live data, automatically or manually Problem Management Snap-in Connectors Automated / Manual Scan Incident Management Request Fulfilment Multi Source Reconciliation Release Management Service Catalog Management Service Level Management Availability Management Change Management EMC Ionix for Service Management Federated CMDB Integration Platform Altiris Custom LANDesk EMC ADM EMC Ionix MS SCCM Other…

  31. UC2: Service Dependency Mapping and Insight • EMC Ionix Federated CMDB – ‘Synchronization’ • Scan and synchronize CMDB, automatically or manually Automated / Manual Scan Problem Management Snap-in Connectors Automated / Regulated Reconciliation Incident Management Multi Source Reconciliation Change Management Release Management Service Catalog Management Service Level Management Availability Management Request Fulfilment EMC Ionix for Service Management Federated CMDB Integration Platform EMC Ionix Altiris LANDesk EMC ADM MS SCCM

  32. UC2: Service Dependency Mapping and Insight • EMC Ionix Federated CMDB – ‘Mapping and Visualization’ • Graphical topology view, automatically updated Service Catalog Management Change Management Multi Source Reconciliation Graphical Mapping and Visualization Problem Management Service Level Management Incident Management Request Fulfilment Automated / Manual Scan Availability Management Automated / Regulated Reconciliation Snap-in Connectors Release Management EMC Ionix for Service Management Federated CMDB Integration Platform MS SCCM LANDesk EMC ADM EMC Ionix Altiris

  33. UC2: Service Dependency Mapping and Insight • EMC Ionix Federated CMDB – ‘Mapping and Visualization’ • Specialized and generic discrepancy reporting Automated / Manual Scan Problem Management Snap-in Connectors Multi Source Reconciliation Real Time Discrepancy Reporting Incident Management Graphical Mapping and Visualization Change Management Release Management Automated / Regulated Reconciliation Service Catalog Management Service Level Management Availability Management Request Fulfilment EMC Ionix for Service Management Federated CMDB Integration Platform MS SCCM LANDesk EMC ADM EMC Ionix Altiris

  34. UC3: Deliver High Quality Service • Service Focused Incident & Problem Management • Full support for Incident, Problem, Known Error hierarchy

  35. UC3: Deliver High Quality Service • Automated Investigation and Resolution • Automated Workflows • Assignment • Notification • Forum linking • Request initiation

  36. UC3: Deliver High Quality Service • Automated Investigation and Resolution • Support for KCS Knowledge Management • As solutions are found they are converted into knowledge • Emphasis on proliferation rather than control • Control over visibility rather than development • Roles are defined by reputation and experience (KCS 1, 2…)

  37. UC4: Minimize the Impact of Change • Service Catalog Automation Collaboration Service Actions Service Catalog Business Service Security Networking Capacity Planning Storage Exchange Initiate Change Request Email Technical Service Service Mgt CMDB IT System

  38. UC4: Minimize the Impact of Change • End to end Process Automation • Fully automate with online forms and intelligent workflow

  39. UC5: Deliver High Service Availability • Define Availability Targets • Planned Outages created from planned changes • Auto cascade to dependent Services

  40. UC5: Deliver High Service Availability • Review Availability Performance • Understand consolidated availability performance • Intelligent change request scheduling • Inform affected Service stakeholders

  41. With Ionix you can: • Automate root cause and impact analysis like a virtualization expert • Monitor services across the virtual and physical environments • Visualize the relationships VMs, ESX Servers and the network Ionix for IT Operations Intelligence • Key challenges: • Determining where real issues are: network, server, storage, virtual, physical • Understanding what’s impacted by the issue • Visualizing virtual topology in context to physical topology Root Cause ESX Down Hosts Applications Virtual Machines

  42. Current Methodology for Root-Cause and Impact Analysis Traditional Approach: Manual Analysis • Difficult to separate symptoms from root-cause problems • Manual problem diagnosis • Requires expertise • Time-consuming • Rules-driven • Silo management—no correlation across technology silos • Multiple groups chasing the same problem “Sea of red” Difficult to identify effective plan of action

  43. 6 Root Cause 4 Codebook Correlation Business Impact 1 ICIM Library 3 ICIM Repository 2 Discovery 5 Polling/Pinging Automated “Model Based” Root Cause Analysis - Start to Finish - Analysis Context Collection MODEL + repository = Codebook

  44. One Common View for Information SAM Global Console Isolate Root Cause Problems Business Impact Priorities Identify Affected Services Capture Symptoms

  45. Service Impact

  46. Operational Summary View

  47. Alive Correlates Abnormalities Across the Application - Smart Alert™ App Data (eg, Wily, etc.) User Experience (eg, RUM, etc.) Root Cause Analysis Smart Alert Summary (“What”) ! Application-level Analysis Smart Alert Generation (“When”) SMART ALERT Database Silo (eg, Quest, etc.) Network Data (e.g., Ionix IPPM, etc.) Business Data (eg, Finance)

  48. Integration with EMC Ionix Data collection from AM, PM, ACM, ESM and SAM (business topology) Alive Smart Alerts™ sent to Global Console as SAM Notifications Alive-specific view can be shown in the context of the Notification Selected Notification • Alive-specific view, called “Alert Summary”: • Reason for Alert (why?) • Context of Alert (where?) • Root-Cause Determination • Also serves as launching point to switch to the Alive UI via a web-browser

  49. Microsoft Corporation Business Results • Eliminated Netcool and HP NNM • Reduction in hardware from 19 servers (without failover) to 8 production servers • Stable, scalable platform vs. regular instability • 35% reduction in events • 60% reduction in event to ticket ratio “Microsoft wanted to simplify its network monitoring architecture, which meant consolidation of tools, and Smarts’ solutions makes network monitoring more simple.”

  50. Walgreens Inc. Business Results • Improved Availability of Mission-Critical Applications • Up to 80% improvement in Mean-Time-To-Repair • Up to 60% reduction in erroneous Trouble-Tickets • Ability to manage 2X the number of IT Objects per seat • Pro-Active notification of “At-Risk” redundancy groups or clustered servers/ applications • More effective use of level 2/3 resources as a result of fewer escalations • Reduced expense related to erroneous dispatch or truck rolls • Lowered expense related to tool consolidation and administration

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