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1126 Budapest, Királyhágó u. 5/b . Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628

What Hungary can learn from other new member States – international benchmarking Renata Anna Jaksa – Adrienn Aggod-Fekó. 1126 Budapest, Királyhágó u. 5/b . Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628. www.icegec.hu.

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1126 Budapest, Királyhágó u. 5/b . Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628

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  1. What Hungary canlearnfromothernewmemberStates – international benchmarking Renata Anna Jaksa – Adrienn Aggod-Fekó 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  2. Study ‘eGovernment developmentinthe New MemberStates and therole of theStructuralFundsExperiences, lessonslearnt and futuresteps’ • The study series (2008-09): built on 12 country assessments and on a statistical data collection • The synthesis study aimed at collecting the experiences of the New Member States in their attempts to enhance eServices from national as well as international resources – and most importantly – from the Structural Funds. • Programmes, developments and casesfromtheprogrammingperiod of 2004-2006, and 2007-2013 aswellasrelevantprojectsfromotherfunding (! Case of RO, BU) 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  3. Study ‘eGovernment developmentinthe New MemberStates and therole of theStructuralFundsExperiences, lessonslearnt and futuresteps’ The development ofeGovernmentwas understood in a broad context: - the background conditions for eService applications were taken into considerations – such as ICT infrastructure, broadband developments and ICT literacy of the potential users and beneficiaries. - selected other public eServices – relevant for eGovernance and eInclusion - are also enlisted, most importantly from the field of eHealth services. The best practices of each country werehighlighted in order to provide lessons that are worth learning for the other countries as well. 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  4. Key eGovernmentRankings • Capgemini: 8th Benchmark Measurement. Smarter, Faster, Better eGovernment. (2009), • UN : Global e-GovernmentSurveyLeveraging e-government at a time of financial and economic crisis (2010), • Economist Intelligence Unit: eReadinessRankings (2009), • World Economic Forum Global Competitiveness (2009/2010), • NetworkedReadiness (2008/2009). 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  5. IDABC (20 basicpublic online servicesin NMS) 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  6. Experiencesin NMS • Bulgaria: • SocialSecuritybenefitaseService • Bureaucracy of publicserviceshindersre-engineeringprocedures • StructuralFundsavailableonlyfrom 2007 – before: pre-acessionfunds, Word Bank, UN funds – less expertisein SF programming and spending • Cyprus: • Answeringthechallenges of supplyingeServicestoremoteareas /islandconditions • StructuralFunds: period 2007-13: relativelyhighshare of eHealth-relatedinitiatives (vseGov) comparedtoother NMS countries. 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  7. r Experiencesin NMS • CzechRepublic: • IZIP project – a famouseH /socialsecurityapplication. But an examplefor: ongoing, continuousdevelopment, adding more and more servicestoit • Highlevel IT infrastructure of publicsphere • The usage of the online eGovernment servicessignificantly more popularinthe business sphere (B2G/G2B relations) thanwithcitizens. • Estonia: • E-Voting (2009 EP elections; local govt. elections: share of e-voters among all voters reached the 15% ) • Verystrongpoliticalwill and strongconnectionstoNordic ICT sector • A test country forthehypothesis: it is easiertobuildeGov (=electronise and modernisegovt. sector) ifyou start fromscratch. (Counter-ex: LV) 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  8. r Experiencesin NMS • Latvia: • ePassport • The level of the ICT expendituresincreasedrecentlyinthepublicsphere and amongcompanies • Lowlevel internet penetration, lack of motivation • There is yet a lotto be done • Lithuania: • eSignature – goodsolutions • Citizens/Businesses demandforeServices • Lack of commonplatformscause a lot of problems 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  9. r Experiencesin NMS • Malta: • A success story. But is is a bestpractice? • Forcingpower of isolation - dependenceontelecommunication • Poland: • ePUAPportal* • Still an earlystage of online publicadministration • StructuralFunds 2004-06, 2007-13: generalstructuralproblemsnotdirectlyaddressedbyinformatisation of services • Romania: • eAuctionportal (http://e-licitatie.ro) • Good pilot projects • Lowlevel of internet penetration 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  10. r Experiencesin NMS • Slovakia: • eProcurement Portal • Significantdevelopmentintheproportion of regularly internet users • Lowlevel of online publicadministration • Slovenia: • SuccessfuleServices (10 BP) • Effortstodevelopthe back officesystems 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  11. r Experiencesin NMS • eGovernmentdevelopmentsin NMS focusedonfoundationaltechnology. Otherpriortiesareonstrategy, piloting initiatives, governmental and legislativeaspectsandalsoonreadinessfortheServices-Directive (8th Benchmark Measurement 2009). • eGovin SF: bothinprogramming and ininstitutionalsetting, a widerange of solutions. Often: „informationsociety OP” or: part of economicdevelopment/innovativeeconomytypeofOPs. Institutionalbackground: very mixed, for IS policy itself + SF planning and operations • Killerapplications: eTaxing is not a hypeanymore. eProcurement, Digital Signature and identificationissues, securityissues 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  12. What Hungary canlearnfromother New MemberStates • RegardingeGovernmentdevelopment?  lookingatthesuccesscases: • Takingthestepsfrominfrastructuredevelopmentto more enhancedservices • Handlewelltheissues of regionalisation and localisation of services • Standardisation and interoperatibilityissues • Etc. • RegardingeGovernmentdevelopment WITHIN theStructuralFunds?  • … atthisstage: still a little! 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  13. Why Hungary cannotlearn more fromtheother New MemberStates? • … interms of useofStructuralFundsforeGovernmentrelateddevelopments? • 2004-2006 period: infrastructuredevelopmentwasprioritycomparedtoeServices: evaluatedexpertise is scarce • Monitoring and evaluation of projects: notavailableatdepthnecessary, orin English • Hide-away of failures: loudlaunchcampaignforpilots, flag-shipprojects, butsilenceaboutthereasonswhyitwasnotfinished/broadened • 2007-2013 period: projectsfrom 2007, evaluationonlyon a mid-termorongoinglevel • Authoritiesfocusingoncommunicationwiththe EC, notwithother NMS partners 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  14. Conclusion • BUT without an open, inclusive (interms of stakeholders) ongoingdiscussion, lessonswillnot be learntfromeachother. • Wehavetheopportunity of makingthesamemistakes. • There is a strongneedfor : • DiscussiononeGovernance and publiceServices WITHIN theStructuralFunds – planning, programming, evaluation, monitoring experiences (evenvs EC, ifnecessary) • Willingnesstoadmitmistakesnotonlysuccessstories. • Withinsuccessstories: there is a needfordifferentiation! (all NMS claimtohave a verysuccessfulgovernmentportal) • StructuralFunds: a uniqueopportunityforstandarisationissues and thinkingahead: inter-countryinteroperabilityandpan-EuropeaneServices 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  15. Furtherchallenges: economiccrisis • Recoverypackage’seffectonfundsforeGovt • Successfulsupportforthefinancialclimate and business actors (G2B, B2G services) • Evenstrongerthanever is theneedforthemodernisation of thepublicsector and publicservices IN A SMART WAY tomeetfiscalbalancechallenges 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

  16. Thankyouforyourattention! 1126 Budapest, Királyhágó u. 5/b. Tel: (1) 248-1160, (1) 248-1161; Fax: (1) 319-0628 www.icegec.hu

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