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For Resorts and Hotels… A Proven Sales & Marketing Solution That Will Increase Leisure Revenue

For Resorts and Hotels… A Proven Sales & Marketing Solution That Will Increase Leisure Revenue And Make You More Successful. Your Success Is Our Purpose.

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For Resorts and Hotels… A Proven Sales & Marketing Solution That Will Increase Leisure Revenue

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  1. For Resorts and Hotels… A Proven Sales & Marketing Solution That Will Increase Leisure Revenue And Make You More Successful

  2. Your Success Is Our Purpose • “I highly recommend NAVIS and believe that anyone that chooses not to use the system is choosing to make less money.”Tracey Anne LatkovicPGA National Resort & Spa • “In our first few months with NAVIS, we have seen a dramatic increase in booking conversions, better ability to train our reservation team, and marketing ROI data that allows us to maximize every dollar we spend on advertising. I can’t imagine doing business without NAVIS.”Chad LinebaughSundance Resort • “The NAVIS System provides critical metrics on staff performance and marketing effectiveness. The level of detail we are provided is invaluable. NAVIS is the bomb.”John RussellSandestin Golf and Beach Resort • “Recently, we were able to sell out our resort with a special weekend sales push that we could have never done without NAVIS.”Sandi BrinleyThe Resort at Glade Springs

  3. Convert More of Your Calls to Reservations Know More About Your Agents, Your Revenue & Your Business Capture More Guest & Prospect Data for Targeted Marketing

  4. Convert More of Your Calls • Sort calls by type – booked, non-booked, etc. • Listen to those call recordings • Score calls using custom criteria • View real-time automated reports showing agent effectiveness • View real-time automated reports that identify key areas for improvements • Coach agents • Capture after-hours and overflow reservations (24x7)

  5. Convert More of Your Calls Closing % Increase For Newest Resort ClientsAfter Just Three Months With NAVIS 61% 32%

  6. Know More About Your Agents • For each agent: • Exact close % • # of calls answered • Revenue per call • Revenue generated • Revenue per booking

  7. Know More About Your Marketing • Track non-booked prospects for follow-up • Know who they are and their dates of interest • Calls generated from each marketing campaign • Revenue generated from each marketing campaign • Track online and offline-generated revenue from each internet PPC keyword and online ad NAVIS clients have booked more than $24 Million in new revenue from outbound calling in thelast 12 months

  8. Capture More Caller Data • For Booked AND Non-Booked calls: • Full name and address • Phone number • Demographic profile • Marketing campaign source • Previous guest • Previous caller • Desired experience • Dates of interest

  9. Leverage Data For More Efficient Marketing • Market Directly To… • Everyone who called last Jan who didn’t book • Those in the top income brackets in California and Oregon • Those who called in the last 4 days about the ski package who didn’t book • Those from Ohio, Michigan and Indiana who called between Jan and May who wanted to visit the car show • …and any number of other groups

  10. Know More About Your Business • Call volume by hour, day, month • Single-screen, real-time dashboard: • Revenue by agent, day, month • Daily and monthly close rate by agent • Abandon rate by day and trends • Call queue • Agent availability • Agent productivity • Turndowns by specific dates, unit, reason & WHO • Non-booking reasons by date & WHO

  11. Your Success is Our Purpose • “So many companies out there say they are going to deliver certain things and never do. The experience that I have had with NAVIS is amazingly off the charts in terms of what they said they would do and what they do. In terms of our expectations of results, NAVIS has delivered that and much more.”Tracey Anne LatkovicPGA National Resort & Spa • For the month of Nov 2010, this North Carolina resort lodging company saw no increase in call volume and their total rental units decreased by 7%. In spite of that, they were able to increase their revenue from $500K to $900K for the month (an 80% increase) due to an increase in their conversion rate from 39.9% to 58.9% - thanks to NAVIS.Client wishes to remain anonymous

  12. www.TheNavisWay.com

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