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Human Resource Management

Human Resource Management. Presented By Sumeet S Neeraj +91 78428 88751 GITAM School of IB Vizag , India. The Growth Story- Infosys. 1981 : Established by N. R. Narayana Murthy and 6 engineers in Pune , India, with an initial capital of $250

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Human Resource Management

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  1. Human Resource Management Presented By SumeetS Neeraj +91 78428 88751 GITAM School of IB Vizag, India

  2. The Growth Story- Infosys • 1981: Established by N. R. Narayana Murthy and 6 engineers in Pune, India, with an initial capital of $250 • 1983: Body Shopper. Relocates to Bangalore (HQ) • 1987: Opens first international office in Boston, US • 1999: First Indian Co listed NASDAQ • 2005: “The Best Company to work for in India”, Business Today • 2006: Revenues cross $2 bn. Employees grow to 50,000+; Murthy retires, Dataquest “Dream Co to work for” • 2007: Infosys crosses revenues of US$ 3 bn. Employees grow to over 70,000+ • 2009: Revenues beyond $5 bn Employees 100,000+

  3. The Company Vision • "To be a globally respected corporation that provides best-of-breed business solutions, leveraging technology, delivered by best-in-class people.“ Mission • "To achieve our objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large." Values • Customer Delight: To surpass customer expectations consistently • Leadership by Example: To set standards & be an exemplar for the industry & ourselves • Integrity and Transparency: To be ethical, sincere and open in all our transactions • Fairness: To be objective and transaction-oriented, and thereby earn trust and respect • Pursuit of Excellence: To strive relentlessly, constantly improve ourselves, our teams, our services and products to become the best

  4. "One should be trustworthy with all in one's dealings. It is on such foundations that great Organizations are created.“ • N. R. Narayana Murthy • (Chairman and Chief Mentor) • “We have developed systems for hiring, training and retaining employees like an elaborate science.” • Nandan Nilekani • (Former Co-Chairman)

  5. International Business Strategy • Focus on Human Resources • World Class Operation Model • Provide Managed software solutions • Exploit a Well Established offshore development model • Maintain equitable Client and Business Mix

  6. Human Resource Strategy Recruiting Training New recruits Selection Orientation CHIPS Employees Appraisals Referrals ILI Job Posting

  7. HR-Outsourcing

  8. Recruitment • 70% College Grads; 30% Lateral Workers • Infy Vs Harvard • Notifications & recruitment and methodology: • Advertisements, Campus, Websites mainly, Tests (arithmetic, reasoning, analytical thinking, English etc) before interviews. • Interviews to assess: • Learnability • Proficiency Competence • Qualifications & Academic excellence • Analytical Ability • Team Working Aptitude • Leadership Potential • Communications Skills • Innovation Skills etc

  9. Sample Newspaper Ad

  10. Orientation & Training (E&R) • New Recruits (High Expenditure 2 Lacs each) • Orientation (first 3 days) • 14.5 Weeks (Rigorous Training) • GEC (Global Education Centre) Mysore • Tech Courses, Live Projects • Soft Skills Development • Best Practices Viz. Involve Customers, Learn by Practice, Integrated learning, group learning, measure & act, curriculum review etc.

  11. Employee Training (E&R) • Employees • Technical Training • Managerial Training • Soft & Language Skills • Domain Training • CHIPS

  12. Infosys Leadership Institute • Succession Plan • Grooming Executives • Build desired Leadership styles • Training on: • Organizational Change • Transformational leadership • Nurturing Excellence & Creativity • Future Leadership roles

  13. Infosys Leadership Institute The 9 Pillar Model (Leadership Development Program): • 360 Degree feedback (Mandatory) • Developmental Assignment • Infosys Culture Workshop • Developmental Relationship • Leadership Skill for Training • Feedback Intensive programs • Systematic process learning • Community Empathy • Action learning

  14. Performance Appraisal • 360 Degree Appraisal • Yearly Twice • Parameters • Technical • Personal Skills • VPP, Incentivized Salary • 3 tiers of Performance • Currently (2006 onwards) Deferred Compensation Scheme

  15. Infosys Culture • Culture of a Small Company • Small Groups • Managers- Mentors • Value to right Ideas (E.g. Laura) • Milestones Program • Motivation by Communication • Town-Hall meetings • Work Life Balance

  16. Key Issues • Shortage of Engineers leading to recruitment of Science Grads. • Dilution of Culture due to Global Expansion • Meeting Employee Expectations • Absence of Challenging jobs • Attrition rate (Compared to other Cos) • Attracting Global workforce (with domain expertise)

  17. 2010 Data

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