1 / 7

Documenting Complaints

Documenting Complaints. What is documenting a complaint?. Back up a complaint with as much evidence as possible. A complaint alone is not enough. This can be as simple as taking notes on a conversation or as complicated as engaging in extensive library research.

laurel-jacobson
Download Presentation

Documenting Complaints

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Documenting Complaints

  2. What is documenting a complaint? • Back up a complaint with as much evidence as possible. • A complaint alone is not enough. • This can be as simple as taking notes on a conversation or as complicated as engaging in extensive library research.

  3. Some of the things you may want to document: • That the condition or policy exists and was intentional. • That a particular individual or entity was responsible for the condition or policy. • That someone was harmed and the physical, social, economic, health, psychological, environmental, or other results of the condition or policy. • Your own credentials or those of any experts you consult or cite.

  4. Why should you document a complaint? • It establishes you are credible and concerned enough to note the details of a situation. • It may determine whether your complaint is taken seriously. • Without evidence officials may not be able to act on a complaint. • Proper documentation can protect you against libel or slander charges if you make public accusations. • Proof of your complaint may automatically give you the moral advantage.

  5. Who should document complaints? • Experts in the field. • People on the inside. • People directly affected by the issue. • Community leaders or other respected individuals.

  6. When should you document complaints? • Seeking evidence to bring before a regulatory body or court. • Looking for facts to back up advocacy. • Accusing an organization of wrongdoing. • Suspect the target might falsely accuse wrongdoing.

  7. How do you document complaints? • Determine what kind of documentation you will need. • Where it is going? • Who will see it? • Collect the actual documentation. • Anticipate need. • Do the research. • Be specific. • Get actual proof. • Be prepared to present it.

More Related