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UNIT 4

UNIT 4. MAKING COMPLAINTS. LESSON B. 19 September 1999 General Manager Fews Electrical Appliances 228 New Petchburi Road Bangkok 10310 Dear Sir : I am very disappointed with one of your products and I regret that I have to … ..1 … .. about it.

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UNIT 4

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  1. UNIT 4 MAKINGCOMPLAINTS

  2. LESSON B 19 September 1999 General Manager Fews Electrical Appliances 228 New Petchburi Road Bangkok 10310 Dear Sir : I am very disappointed with one of your products and I regret that I have to …..1….. about it. I saw an advertisement …..2….. the excellent performance of your new line of televisions. Therefore, on September 10, I …..3….. a television (model number XY-196) from Fews Electrical Appliances. The product was …..4….. to me yesterday. However, after I turned it on. I began to think that something was wrong. The picture was not …..5….. and it had no color either. I tried to …..6….. it by pressing the buttons, but it was useless. I had to switch it off immediately and I was extremely upset. I would be grateful if you could arrange for a …..7….. this week. Faithfully yours, Saraporn Pimjai (Miss) Saraporn Pimjai • Read the following letters and choose the best answer for each blank. Situation: Saraporn is writing letter to the general Manager of a company.

  3. LESSON B • 1) 1. disturb 2. annoy • 3. complain 4. debate • 2) 1. proclaiming 2. producing • 3.exclaiming 4. expressing • 3) 1. arrange 2. organized • 3.ordered 4. placed • 1. passed 2. carried • 3. ordered 4. placed • 5) 1. brief 2. clear • 3. fine 4. near • 6) 1. fix 2. do • 3. make 4. run • 7) 1. displacement 2. replacement • 3. complement 4. supplement

  4. LESSON B 37 Shearer Ave. Darwen, Lances., BBF 6 XJ U.K. April 8, 20- Dear sir : While I am hardly a frequent passenger, I have flown with your airline on several …..1….. to visit members of my family in S.E. Asia. On my most recent journey I had a most irritating …..2….. which I feel I should inform you …..3….. . …..4….. you no doubt know, your airline presents passengers with a small pouch containing a toothbrush, a tiny tube of paste and a pair of wooly socks. Thinking that I would make use of these items, I went to the bathroom. …..5….., on squeezing the tube, the paste came out of the bottom all over my hand. Initially I thought I had been …..6….. unluckily, but the second and the third tubes the flight attendant gave me were equally substandard. I …..7….. that an airline of your fame should be …..8….. that such second rate goods do nothing for your reputation. Yours sincerely, Peter Sharpels Peter Sharpels • Read the following letters and choose the best answer for each blank. Situation: Peter Sharpel is writing a letter to an airline agent.

  5. LESSON B • 1) 1. events 2. occasions • 3. times 4. opportunities • 2) 1. experience 2. situation • 3. affair 4. matter • 3) 1. to 2. of • 3.on 4. with • 4) 1. Though 2. After • 3. As 4. Before • 5) 1. thereafter 2. consequently • 3.moreover 4. however • 6) 1. simply 2easily • 3. badly 4. surely • 7) 1. sense 2. feel • 3. trust 4. wish • 8) 1. serious 2. aware • 3. certain 4. careful

  6. LONG LIFE INSURANCE ASSOCIATION PO BOX 45 BANGKOK Manager Telephone : 2390124 Suwit Techapakdee Cables: LLIA Bangkok 28 March 2013 Mr. John Hopkins Managing Director Maximum Office Limited Suriwong Road Bangkok Dear Sir : I ordered two dozen dictating machines from your company on 7 November 1998. When I placed the order, Sales Manager told me that the machines …..1….. by the end of the month. …..2….. about the machines, I am told that they are expected shortly but no definite delivery date …..3….. . More than three months have now passed …..4….. . I shall be most grateful …..5….. the delay and let me have your comments. If you are unable to promise delivery within the next two weeks, I shall …..6….. the order and buy machines from another firm. Yours faithfully, Suwit Techapakdee Suwit Techapakdee Manager LESSON B B. Read this letter of complaint from Mr.Suwit and then choose the most appropriate alternative for each blank.

  7. LESSON B • 1) 1. would be delivered 2. would deliver • 3. will be delivered 4. would have been delivered • 2) 1. any time I want to ask 2. as long as I’d like to know • 3. whoever I write to ask 4. each time I telephone to ask • 3) 1. was given 2. will be given • 3. has been given 4. would be given • 4) 1. before the goods were ordered • 2. since the goods have been ordered • 3. during the goods have been ordered • 4. after the goods have been ordered • 1. unless you investigate • 2. whether you might investigate • 3. if you will investigate • 4. that you have investigate • 6) 1. quit 2. cancel • 3. confirm 4. reserve

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