Welcome! The Topic For Today Is…

1. Welcome! The Topic For Today Is…

2. Sample CRM Questions

3. Topic 1: 200 • Question: • The life cycle of RIM begins with __________ and ends with final disposition. • A. Creation • B. Retrieval • C. Storage • D. Protection • E. Retention • Answer • A. Creation Back

4. Topic 1: 400 • Question: • The process of getting things done through the efforts of others is referred to as: • A. Planning • B. Coercing • C. Influencing • D. Managing • E. Supervising • Answer • D. Managing Back

5. Topic 1: 600 • Question: • The authority managers have by virtue of their position in an organization is referred to as __________ power. • A. Mentoring • B. Subordinate • C. Unity of Command • D. Hierarchical • E. Legitimate • Answer • E. Legitimate Back

6. Topic 1: 800 • Question: • An advantage of using external consultants in a RIM program is: • A. They can provide unbiased advice. • B. They understand all of the internal politics. • C. They understand the nature of the internal business. • D. They are familiar with all of the workers. • E. It’s the cheapest route to take. • Answer • A. They can provide unbiased advice. Back

7. Topic 1: 1000 • Question: • A (an) ________ chart describes related activities by showing work planned versus work completed in relation to time. • A. Organization • B. Gantt • C. Workflow • D. PERT • E. Production • Answer • B. Gantt Back

8. Topic 2: 200 • Question: • A private network established within an organization behind a firewall for use by employees is a(an): • A. Internet • B. Intranet • C. Extranet • D. Bulletin Board • E. Data Warehouse • Answer • B. Intranet Back

9. Topic 2: 400 • Question: • ___ is the part of the litigation process in which opposing parties exchange relevant documents, testimony, and other information. • A. Investigation • B. Disposition • C. Transmission • D. Discovery • E. Compilation • Answer • D. Discovery Back

10. Topic 2: 600 • Question: • Metadata, described in the broadest sense, is the core set of elements needed for the effective _____ and management of information. • A. Creation • B. Disposition • C. Retention • D. Destruction • E. Retrieval • Answer • E. Retrieval Back

11. Topic 2: 800 • Question: • Organizations find that their greatest record costs usually occur during: • A. Storage • B. Retrieval • C. Disposition • D. Creation • E. Retention • Answer • D. Creation Back

12. Topic 2: 1000 • Question: • The best font to use for electronic forms requiring public access is: • A. Arial • B. Times New Roman • C. Courier • D. Tahoma • E. Dingbats • Answer • A. Arial Back

13. Topic 3: 200 • Question: • The process of locating and withdrawing a document from a collection of records is: • A. Filing • B. Retrieval • C. Indexing • D. Migration • E. Finding • Answer • B. Retrieval Back

14. Topic 3: 400 • Question: • When recorded information must be available to more than one worker, a (an) ____ filing location is usually preferable. • A. Centralized • B. Decentralized • C. Offsite • D. Unique • E. Unmarked • Answer • A. Centralized Back

15. Topic 3: 600 • Question: • The normal size of a standard records center container is: • A. 10” x 12” x 15” • B. 10” x 10” x 15” • C. 10” x 12” x 18” • D. 10” x 12” x 14” • E. 10” x 11” x 14” • Answer • A. 10” x 12” x 15” Back

16. Topic 3: 800 • Question: • Sequential numeric filing is also referred to as ____ numeric filing. • A. Terminal-digit • B. Alpha • C. Consecutive • D. Middle-digit • E. Chronologic • Answer • C. Consecutive Back

17. Topic 3: 1000 • Question: • In an electronic-based active filing system, the index is usually a computer _________. • A. Barcode • B. Field • C. Workstation • D. Out Guide • E. Database • Answer • E. Database Back

18. Topic 4: 200 • Question: • The record copy is also known as the ____ copy. • A. Duplicate • B. Transfer • C. Official • D. Secondary • E. Reference • Answer • C. Official Back

19. Topic 4: 400 • Question: • The transfer of the legal and physical custody of archival records from the office of origin to the archives is: • A. Preservation • B. Referencing • C. Protection • D. Accessioning • E. Disposition • Answer • D. Accessioning Back

20. Topic 4: 600 • Question: • Vital records should be retained: • A. For 33 years • B. Permanently • C. As long as they’re vital • D. Less than 3 years • E. No longer than 10 years • Answer • C. As long as they’re vital Back

21. Topic 4: 800 • Question: • The main purpose of a records retention schedule audit is to: • A. Destroy folders • B. Fill a shredder • C. Appraise the records • D. Assess compliance • E. Keep statistics • Answer • D. Assess compliance Back

22. Topic 4: 1000 • Question: • Records that document how an organization came into being or how it was developed, possess a ____ value. • A. Primary • B. Fiscal • C. Evidential • D. Informational • E. Operational • Answer • C. Evidential Back

23. Topic 5: 200 • Question: • By nature, ___ data is often difficult to search because it is not easily or systematically organized into tables: • A. Structured • B. Unstructured • C. Related • D. Line Item • E. Report • Answer • B. Unstructured Back

24. Topic 5: 400 • Question: • In micrographics, ___ equates to image sharpness: • A. Reduction • B. Density • C. Resolution • D. Enhancement • E. Duplication • Answer • C. Resolution Back

25. Topic 5: 600 • Question: • Data ___ is the process of periodically converting electronic records to new file formats and/or new storage media: • A. Mining • B. Warehousing • C. Implementation • D. Stabilizing • E. Migration • Answer • E. Migration Back

26. Topic 5: 800 • Question: • The average single letter-sized page scanned at 200 dpi, and stored as a Group 3 TIF, requires approx ___bytes of storage. • A. 10,000 (~10 KB) • B. 20,000 (~20 KB) • C. 50,000 (~50 KB) • D. 75,000 (~75 KB) • E. 100,000 (~100 KB) • Answer • C. 50,000 (~50 KB) Back

27. Topic 5: 1000 • Question: • A laser burns digital information into a/an: • A. WORM disc • B. Floppy disc • C. Ultrafiche • D. Hard disk • E. RAM • Answer • A. WORM disc Back