Chapter 2: Diversity in Organizations

1. Chapter 2: Diversity in Organizations

2. LO 1 Forms of Workforce Diversity Diversity Management Surface-Level Diversity Deep-Level Diversity

3. LO 2 Stereotypes

4. LO 3 Biographical Characteristics • Biological characteristics are personal characteristics that are objective and easily obtained from personnel records. • Age • Sex • Race and Ethnicity • Disability • Tenure • Religion • Sexual Orientation and Gender Identity • Cultural Identity

5. LO 4 Ability • Ability is an individual’s current capacity to perform various tasks in a job. • Two types • Intellectual abilities are abilities needed to perform mental activities – thinking, reasoning, and problem solving. • Physical abilities are the capacity to do tasks demanding stamina, dexterity, strength, and similar characteristics.

6. LO 4 Define Intellectual Ability and Demonstrate Its Relevance to OB

7. LO 5 Contrasting Intellectual and Physical Ability

8. LO 6 Manage Diversity Effectively • Diversity management is the process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others. • Diversity is more successful when it is everyone’s business, not just for certain groups of employees.

9. LO 6 Describe How OrganizationsManage Diversity Effectively • Attracting, Selecting, Developing, and Retaining Diverse Employees Effective Diversity Programs • Diversity in Groups