1 / 10

Enhancing Engagement: Listening to Our Users in East Renfrewshire Council

Learn how East Renfrewshire Council utilizes Citizen Space for feedback from 200 users, focusing on education, surveys, and improvements. Discover challenges, user feedback, and future enhancements for increased community involvement.

lbarger
Download Presentation

Enhancing Engagement: Listening to Our Users in East Renfrewshire Council

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. East Renfrewshire Council Listening to our users 4th April 2017

  2. How we use Citizen Space in East Ren • ERC currently has 200 Citizen Space Users, 75% are from our Education Department • Decentralised structure • Since 2012 we have had over 32,000 responses to 330 surveys • 6,000 School pupils surveyed on out of School Activities • Almost 2% of residents responded to Consultation on schools admissions policy

  3. Number of Responses

  4. User Survey • Lack of information about what users like and dislike about Citizen Space. • Similar surveys carried out for key corporate systems. • Conducted for the first time in 2016, 2nd Survey ran in March 2017.

  5. Key results- usage • 60% of users think that Citizen Space helps them to work more efficiently and data from Citizen Space has helped them to improve services. • Users tended to use Citizen Space once every 1 to 3 months.

  6. Key results- challenges • Lack of training and lack of time identified as biggest challenges. • Analysing results was the most difficult CS feature to use, and the most popular topic for further training.

  7. Key results- satisfaction

  8. Key results- Comments

  9. What have we done? • Training Materials have been changes to reflect user’s needs • Passed result to our CS Account Manger • Created intranet page for CS resources • Internal promotion and ‘re-launch’ Citizen Space. • What we still need to improve? • Increase the response rate • Review question set

  10. Questions?

More Related