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Janet Update

Janet Update. Guy Sudron Customer Engagement Manager Southeast Janet guy.sudron@ja.net. Why Customer Engagement?. Ensure customer expectations are exceeded. Ensure that we listen to the views and requirements of the customer.

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Janet Update

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  1. Janet Update Guy Sudron Customer Engagement Manager Southeast Janet guy.sudron@ja.net

  2. Why Customer Engagement? • Ensure customer expectations are exceeded. • Ensure that we listen to the views and requirements of the customer. • Include the voice of the customer in service development and review. • Clarify the views of the customer. • Identify key and underlying issues. • Identify new services to be provided for customers. • Absolutely NOT sales! Janet works on your behalf as an ‘intelligent customer’ and trusted partner.

  3. Janet - the basic facts • Not-for-profit company • Part of the Jisc family • New Company - Jisc Collections and Janet Ltd. • UK’s National Research and Education Network provider (NREN), a private network • Headquarters at Harwell Campus in Didcot, Oxfordshire • administration, management, customer service, CSIRT, development activities • approximately 120 staff • Network Operations Centre in London • approximately 20 staff • home based • approximately15 staff

  4. Janet Funding • Funded by the Funding Councils for HE and FE in the UK via Jisc • Research Council funding via Jisc • Network charging – HE only • Funded by other organisations • DfE (schools and sixth form colleges) • Income from customer connections • European Organisations • British Library • NIBSC • Commercials

  5. Adult Local Authorities/Schools HE/FE Relative sizes of sectors: from funding body statistics on staff & student numbers Customers of Janet Users Connections 18 million possible users of JANET.

  6. Janet 6 • upgrade of UK national backbone • tuned to the needs of data-intensive research • procured long-term (10-15 year) fibre leases and equipment • in-house operation (Janet NOC) • Replaced the SuperJANET5 backbone during 2013 • upgrades to regional networks • systematic review of options aligned to procurement cycles • in-house operation by Janet NOC • use a public-sector shared-service network • to: • deliver a highly reliable and secure network • provide a network that is flexible in meeting future demand • provide a network that is more agile in dealing with change

  7. Fibre Network • Normal rules apply: • Core ladder • Regional networks have 2 uplinks • Collector arcs & spurs • 4 types of PoP • Core • Transmission • ILA • RNEP

  8. London1 Manc’r London2 Akamai ExternalPeers Google BTnet aql Janet 3G BBC Bogons VM Capacity: 709Gbit/s InTechnology Microsoft RM Education Getronics Limelight Logicalis UK Pipex Init7 INUK Global TransitTeliasonera VT Group Virgin Radio IXManchester LINX multicast LINX>300 peers Edge-IX MCIX Global TransitTiNET Gamma Akamai NHS Exa Net Google GÉANT Synetrix Google InTechnology Akamai Global TransitLevel3 NHS NetrinoUK Gamma Amazon 100Gbit/s BBC Getronics 10Gbit/s Limelight 1Gbit/s TMnet Pathe News Redstone Datahop

  9. Global Transit Usage/Cost

  10. King Richard III Mbit/s

  11. Limelight peering during the Olympics Gbit/s

  12. Limelight peering during the Olympics Gbit/s

  13. Regional Network

  14. Regional Network Developments • Network due for re-procurement • Plan to reduce costs to end sites • Janet will be updating customers and inviting input post-summer 2014

  15. Recent Developments

  16. Janet Video Conferencing Service • Service is being re-invented as ‘v-scene’ • Replacement for the current booking service with improved user interface and ease of use • Replacement desktop client • Improved interoperability with a variety of standards based clients (not Skype unfortunately)

  17. Janet Telephony • Dynamic Purchasing Framework • One stop shop telephony purchasing service • Customers can purchase anything telephony related • CPE – PBX and handsets • Hosted Services • SIP Trunks and ISDN • Mobiles • etc etc….. • The more services purchased the greater the savings - up to 50% • Reduce procurement time by up to 2 months as Janet stepped through OJEU processes • All suppliers will have to meet various financial and technical requirements Online briefing – Thursday 15th, 12.30pm, www.ja.net/events

  18. A couple of scenarios • Move telephony traffic onto Janet • SIP Trunking • Flexibility • Reduced cost (50%+) • Note *keep some ISDN for resilience! • Hosted PBX – move intelligence to core • Flexibility, new starters and new sites…. • Reduce Cost • Remove organisational call charges • Landlines + Mobiles from one supplier = intra call cost

  19. SMS - Janet txt • A service which facilitates the sending and receiving of SMS text messages to and from relevant groups and individuals at a competitive price • Pay per text only service for any Janet community organisations. • Web based service • No annual licence fee • Recently re-procured with lower cost per text, down to 3.7p

  20. Second Network Connection Offer • Funding from BIS • Covers installation and first years annual rental • Organisation liable for future annual charges • Not applicable to VIth Form, just FE • Not to late to register your interest • Register your interest by emailing Neil Shewry (neil.shewry@ja.net)

  21. Sync n Share • ‘dropbox’ type service • Out for procurement, will be a dynamic procurement system • Janet imposing technical and financial entry requirements • Basic service (e.g. dropbox type service) plus additional security measures including EEA storage, encryption, federated access

  22. Cloud Services • Janet has now peered with AWS • Provides managed bandwidth for Janet customers connecting to AWS • Microsoft Azure imminent • Office 365 and Google Apps agreements • Data archiving framework (Arkivum)

  23. Public Access over Janet • Agreement with ‘The Cloud’ • Allows public, unauthenticated access to the internet over Janet • Co-branding, filtering, on site router

  24. Other Janet Services

  25. How we might be used • Business continuity • resilient network connectivity • Security • advice before and when things get tough • services to help protect the customer site • Savings through frameworks • network equipment, videoconferencing, telecommunications • Education and research community collaboration • Advice and support for customers’ strategic direction • Services that customers do not wish to run themselves • third party suppliers connected to Janet • cloud services via the Janet Brokerage

  26. Primary & Secondary Nameservers Primary: • Free to Janet Primary connected organisations • Provides a good basic DNS service and easy and quick to setup • “Self service” administration web portal or full support from Janet Secondary: Free to Janet connected organisations Provides an off-site nameserver as a backup to the PNS service Is available to all organisations .ac.uk domains One telephone call sets the service up.

  27. eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

  28. Benefits for your organisation

  29. Benefits for your organisation • Single wireless network on campus • Improved student and staff experience • Minimisation of the administrative workload of managing user and guest accounts • Reduction of visits to service desk by students, staff and visitors

  30. Benefits for students & staff • Users use their familiar username and password, regardless of location • Once their device has connected to eduroam once, it will connect everytime wherever eduroam is available • You might not trust the device but you can trust the authentication – you can then decide what services to offer over the wireless network • Eduroam is device agnostic – it’s standards based so will work with any student device that supports wireless • Students & staff can visit any location that offers eduroam and have securely authenticated wifi access

  31. Janet’s vision for eduroam • Throughout education • Public spaces e.g. museums and public libraries • Public transport – trials have been conducted on the greyhound buses • City wide – e.g. Portsmouth Connected City project

  32. Janet Support • Don’t forget, we can assist in other ways: • Janet training courses – www.ja.net/training • Janet Community website – community.ja.net • Janet regional events • Janet online briefings • Janet Networkshop – networkshop.ja.net • 31/03 to 02/04 2015 in Exeter

  33. Thank you Guy Sudron Customer Engagement Manager Southeast Janet guy.sudron@ja.net 01235 822292

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