Fitbit Sense Smartwatch Users Getting Replacements for Hardware-Related ECG Issue: Report

1. Fitbit Sense Smartwatch Users Getting Replacements for Hardware-Related ECG Issue: Report Fitbit Sense smartwatch users having issues with ECG functionality can reportedly getreplacements from the company. The issue seems to be hardware-related and according to thecompany, only affects a small number of users that it said it has contacted. A user shared on theFitbit forum, an email received from the company that says a “hardware issue with your devicethat could affect its ability to work properly”. While the email does not explain what the issue is,Fitbit reportedly confirmed that it was related to ECG feature. Fitbit Sense was launched in August and is the first smartwatch from the company to come withECG functionality. Now, as per a report by The Verge, Fitbit has shared that due to somehardware issue, the ECG app on less than 900 Sense models can display an “inconclusive” resultduring readings. The company

2. also shared that future Sense smartwatch models or any otherFitbit device have not had and will not have this issue. In a reported statement to 9to5Google, Fitbit said, “We have found an issue in a very limitedsubset of our initial Fitbit Sense shipments — a few hundred devices globally — that could causethe ECG App to default to an ‘Inconclusive' result during readings. We are able to identify theimpacted devices upon set up and are immediately reaching out to these users to provide themwith a new replacement device free of charge.”