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ETERNITY PE

The ETERNITY.PE is a compact and sturdy IP-PBX designed specifically for small and medium-sized businesses. With seamless mobility, versatile interfaces, and multi-site integration, it is ideal for businesses looking to stay connected and future-proof their communication systems. It supports up to 48 users and offers diverse applications such as IP-PBX, Universal Gateway, and Hospitality modules.

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ETERNITY PE

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  1. ETERNITY PE The SMB IP-PBX for Futuristic Businesses

  2. ETERNITY PE The SMB IP-PBX for Futuristic Businesses

  3. ETERNITY PE The SMB IP-PBX for Futuristic Businesses • IP PBX • Seamless Mobility • Versatile Interfaces • Multi-site integration • Expandable up to 48 users • Diverse Applications (IP-PBX, Universal Gateway, Hospitality) • Compact and Sturdy ETERNITY PE6SP 48 TDM User

  4. Presentation Outlook • Target Customers • Solution Overview • Connectivity • Key Benefits • Segment Specific: Needs – Solution • Solution Components • Key Differentiators • Product Details • Interface options • Product variants • System resources • Key Features

  5. Target Customers

  6. Solution Overview Mobile Workers GSM/UMTS(3G) Network Teleworkers: Australia Mobile IP Extensions India Office Office Employees: SLT & DKP IP Phone DKP IP Employees working from Home SLT CO (TWT) Mobile Workers ETERNITY PE Softphone CEO’s Desk IP Softphone GSM/3G Mobile Extensions GSM/UMTS(3G) Network

  7. Solution Overview TELEPHONY 16 SIP trunks Up to 6 port T1/E1 PRI Up to 8 GSM SIMs Up to 16 POTS (CO) ENDPOINTS Up to 48 Analog Up to 32 Keyphone Up to 50 IP users Up to 50 Mobile users APPLICATIONS Voice Mail Android/iOS Softphone SMS Gateway SMS to Email Email to SMS Hospitality module INTEROPRABILITY PMS integration ITSPs (VoIP Carriers) Third-party SIP devices Call center solutions MANAGEMENT Web based GUI Remote support SNMP Class of services

  8. Connectivity Trunk side Extension side SLT 1 Analog Phones CO (TWT) SLT 48 ISDN BRI/PRI DKP 1 Digital Key Phones GSM/UMTS (3G) DKP 32 IP Extensions IP ETERNITY PE Android/ iOS Mobile Client Wi-Fi Router IP Phone Softphone IP-DECT Remote IP Extensions Confidential

  9. Key Benefits • Maintain traditional networks along-with new-age networks • Enterprise grade features that improve image, save money and keep oneself connected: • Compact footprint: saves mounting space utilization • Easy to manage: web-based remote management • Unified messaging • Multi-site networking • Mobile extensions • CTI • IP telephony • SIP trunking • Voice mail • SMS applications

  10. Small Office needs and Matrix Solution Communication convenience & stay connected Workforce collaboration Control over operational costs Future-proof investment • Built-in CLI, auto-attendant, voice mail, CLI based routing, flexible numbering etc. • Single number reach on multiple devices • Multi-party conference • IM and Presence • Mobility client for Android/iOS based smartphones • Reduce long-distance telephony costs through VoIP, GSM, POTS connectivity • Can use existing infrastructure • Web-based remote management • SIP based VoIP-ready for new-age technologies and devices • Modular design and universal slots architecture gives easy scalability through expansion cards

  11. Solution Components Office staff/home workers: Field workers: • PC/Laptop softphone for frequent commuters • Android/iOS based smartphones as mobile extensions over Wi-Fi and GSM • Voice mail as an email notification • Analog phone for basic users • Digital phone with DSS console for operator • IP key phones for power users • Mobile extensions over Wi-Fi and GSM • Multi-site networking over VoIP

  12. Hotel needs and Matrix solution Optimize guest services Create more revenue generation opportunities Improve staff efficiency and productivity Reduce/control costs • Intelligent solutions that automatically selects the most cost-effective channel to place a call • Embed with the existing infrastructure • Specialized hotel features • Anywhere connectivity – inside hotel and outside hotel • Transfer roaming guest calls to their mobile phones • Voice mail ensures no missed visitor call • Ensure enhanced customer retention and repeat visits through blend of services • Ready integration with known PMS/HMS-automated call billing reduces operator time in serving the guests • Automated voice guidance reduces operator load for call handling

  13. Solution Components Guest handling: Hotel staff: • Service extensions • Single Number Reach • Mobility inside hotel • Complete access to phone system features • Instant messaging facility • Special hotel features like Wake-up alarms, reminders, room status, check-in/check-out, etc. • Voice greetings recording in local languages • Automated messages 24x7 • Analog/Digital/IP key phones for each room

  14. Key Differentiators • Enterprise grade business system at small business price • Flexible and scalable: can grow with the business • Multi-site networking over VoIP • Field proven and time-tested • Supported for use in Asia, Australia, Europe, Africa and North America

  15. Trunk Interface Up to 16 SIP trunk ISDN BRI Up to 8 GSM SIM Up to 16 CO/TWT T1/E1 PRI

  16. Subscriber options IP phone Digital phone Digital operator console IP-DECT Android/iOS Mobile Softphone Analog phone

  17. Product Connectivity Options • 16 CO/TWT Lines • 32 Digital Phones • 48 Single Line Telephones (Analog) • 50 IP Extensions • 12 BRI Lines • 6 PRI Lines • 8 GSM Ports

  18. System Resources – trunks and auxiliary ports * Optional and Field Pluggable Module

  19. Key Features

  20. Cont..

  21. IP Telephony Call Forking • Same credentials such as User name and Authentication Password can be entered in three different IP terminals • All three devices now works as a single extension to make/receive calls • In event of an incoming call, all three devices rings • User can attend call from convenient device Laptop with Softphone PSTN/GSM /UMTS(3G) /VoIP Employee not at Desk ETERNITY PE The same desk call is Attempted on two IP devices with same credentials Mobile with SIP Client

  22. IP Telephony Presence and IM • Identify the Presence and Mode of Communication just before you Make a Call • Status of Availability - Online, Offline • User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc. • Preferred Mode of Communication - Call, Text Messaging • Reduce the Number of Failed Call Attempts • Integrated Presence Server of NE maintains and distributes the Status of all IP users

  23. Mobility Features SPARSH M2S – Mobile Softphone Comprehensive Call Management One-Touch Access to PBX Features Corporate Directory Integration Video Calling Presence Sharing and Instant Messaging Voice Mail Access Available On Conversation Recording

  24. UNIFIED COMMUNICATIONS VARTA WIN200 – The UC CLIENT FOR SEAMLESS COLLABORATION

  25. UNIFIED COMMUNICATIONS VARTA WIN200 – The UC CLIENT FOR SEAMLESS COLLABORATION • Windows Desktop based UC Client for Seamless Collaboration • Corporate Directory Integration • 1000 DSS & 600 BLF keys for Monitoring • Popup Window for Incoming Message and Call • Comprehensive Call Management - Hold, Transfer, Forward, DND • Presence Sharing and Instant Messaging • Video Calling • Drag and Drop Conference • Contact Grouping • Works with SARVAM UCS and existing IP-PBX ETERNITY V12R5.2 onwards

  26. Mobility Features Email to SMS • It enables users to send SMS from their email client using GSM SIM in the Matrix IP-PBX. It also supports Bulk SMS with flexibility of assigning it to selective users. • Key Benefits • Saves cost as No third-party software required • Send Bulk Messages with up to 999 numbers • Compatible with majority of Email clients (Gmail, MS Outlook, Yahoo mail etc.) • Get report of Delivery status on Email

  27. Mobility Features Call back on Mobile • When a Caller Misses a call on any of the Trunk (CO, GSM/3G or VoIP), ETERNITY NE Automatically Gives a Call back • On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator • Caller’s Numbers should be Programmed in Trusted Caller’s List Caller Leaves Missed Call on Any of the NE Trunks Port and System Initiates Auto Call back PSTN/GSM /UMTS(3G) /VoIP Auto-Attendant Sales Person Operator ETERNITY PE DID

  28. Intelligent Functions Caller-ID based Routing Incoming Call First Lands On the Operator’s Extension and then Transferred to the Appropriate Extension NE Checks Incoming CLI with the Numbers Stored in Programmed CLI Table and Directly Transfers it to the Respective Extension Caller gets Directly Connected to Desired Extension Ideal Route PSTN MD’s Residence ETERNITY PE MD’s Extension Operator Operator Actual Route Scenario 1 Normal Routing No Need of Operator to Route Calls Scenario 2 CLI based Routing

  29. Intelligent Functions Return Call to Original Caller (RCOC) • Boon for the Big Organization where Group of Trunks shared by Number of Users • If the Called Person does not Pick up the Call in event of Missed Call or Busy • Called party can Directly Reach to the Concern person without any Delay • Bypass Operator and Auto-Attendant • Saves time of the Caller and Reduces Hassel for Operator to ask who has Called • Supported on GSM/UMTS(3G) and VoIP(SIP) Trunks Called Party is Busy or no Replying Ext no. 301 Dial Number GSM /UMTS(3G) /VoIP 301 When the User Calls Back, Call Gets Routed to the Same Extension System Stores Calling Party’s no. with its Extension Port

  30. Intelligent Functions Least Cost Routing • Automatically Selects the Most Economical Route for Each Outgoing Trunk Call • Comprehensive LCR • 3 Types of LCR: • Time based • Number based • Combination of Time and Number based • Call made Outside the Organization are always at Least Possible Cost VoIP +15768999876 2630555 09998396496 +15768999876 2630555 PSTN 09998396496 GSM/3G ETERNITY PE

  31. Productivity Boosting Features COMPUTER TELEPHONY INTEGRATION (CTI) • TAPI 2.2 Support • Call Control Features - Dial, Transfer, Hold/Retrieve, Transfer, Conference • Live Monitoring of Trunk and Extensions-Called Number, Extension Status, CLI of Received Calls • Supports IVR, ACD, Dialers, Voice Logging with third party CTI Applications • Database Integration - MS Outlook, CRM, ERP Call Centers Contact Centers Customer focused organizations

  32. Productivity Boosting Features Key Benefits of CTI • Improve staff efficiency and customer satisfaction • Set Monthly Call Budget for Individual Extension • Exceeding the Budgeted Value, Extension is Barred from Calling Facility • Get customer information prior call connection

  33. Productivity Boosting Features Key Benefits of CTI • Improve staff efficiency and customer satisfaction • Set Monthly Call Budget for Individual Extension • Exceeding the Budgeted Value, Extension is Barred from Calling Facility • Get customer information prior call connection

  34. Reference Information • Type of Presentation: Product Marketing Presentation • Number of Slides: 34 • Revised on: 7th June 2016 • Version-Release Number: V4.R2 • For Further Information Please Contact: • Email ID: More@MatrixComSec.com • Visit us at www.MatrixTeleSol.com

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