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Happy

Happy. Happy. Happy Computers. Happy People. Happy elearning. Creating a Great Workplace Henry Stewart Chief Executive. Best for Customer Service in UK 2002: Nationwide Building Society 2003: Happy 2004: First Direct. Happy 2006: Winner, Impact on Society (Small business).

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Happy

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  1. Happy Happy Happy Computers Happy People Happy elearning Creating a Great Workplace Henry Stewart Chief Executive

  2. Best for Customer Service in UK 2002: Nationwide Building Society 2003: Happy 2004: First Direct

  3. Happy 2006: Winner, Impact on Society (Small business)

  4. UK Best Workplace 2007: No. 2 (Financial Times, 2/5/07)

  5. Key elements of great management?

  6. When did you work at your best?

  7. Maslow’s Hierarchy of Needs Safety Physical Needs: Eat, Sleep

  8. Maslow’s Hierarchy of Needs Self -actualisation Self-esteem Belonging Safety Physical Needs: Eat, Sleep

  9. Pyramid of Management Needs Trust Freedom Valued, Supported Reward Communication

  10. Great management is about …

  11. Great management is about getting out of the way

  12. Pre Approved

  13. Job Ownership Model Support Principles Targets Job Ownership Feedback

  14. People work best when they feel good about themselves

  15. Celebrate Mistakes !

  16. I’ve learned so much from my mistakes … I’m thinking of making a few more

  17. Hire Nice People & Treat Them Well

  18. Who would you recruit?

  19. Work/ Life Balance

  20. Work/ Life Balance It’s not about you!

  21. People should be chosen to manage people …

  22. People should be chosen to manage people … On the basis of how good they are at managing people

  23. Why do people leave their jobs ?

  24. Roles of Management Strategy Decision Making Supporting Challenging Nurturing

  25. One thing I like about these ideas

  26. One thingI willdo next week ...

  27. What would your organisation be like if everybody was completely trusted?

  28. Real Benefits: 2,000 Waiting

  29. Happy Happy Happy Computers Happy People Happy elearning Henry Stewart 07870 682442 henry@happy.co.uk

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