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Collaboration Multiplies Impact :  Unleashing Power in Teams: Encouraging Diverse Perspectives 

Join Dr. Nancy Toscano in this training session to learn how to enhance collaboration within your teams. Discover strategies to encourage diverse perspectives, overcome conflict hooks, and facilitate effective collaboration using Dr. Edward DeBono's Six Thinking Hats and other tools.

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Collaboration Multiplies Impact :  Unleashing Power in Teams: Encouraging Diverse Perspectives 

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  1. Collaboration Multiplies Impact:  Unleashing Power in Teams: Encouraging Diverse Perspectives  Nancy Toscano, PhD LCSW Chief Operating Officer

  2. We are Family! Credentials as a collaborator

  3. Training Outline Empathy/Perspective Sharing  Impediments to Collaboration: Conflict Hooks & Strategies Facilitation Collaboration: Dr. Edward DeBono's: Six Thinking Hats GOAL:  Leave with new perspective and new tools to enhance the work you do in teams! 

  4. Just Like Me! activity Pair off with someone you do not know. Stand in front of each other. Be present

  5. Tool: Listening without Ego (strength, change, idea, question)

  6. Position Vs Interest

  7.  Position vs Interest Click to add text

  8. NAME THAT STATEMENT: Position or Interest?

  9. Impediments to Collaboration: Conflict Hooks and Ladders

  10.          Conflict Hooks Perceived threat to something that is very important to your identity – how you see yourself and how you want others to see you!

  11. Conflict Hooks • Status – when you perceive that someone is threatening or dissing your tangible and intangible assets, including power, position, economic worth, and attractiveness. • Reliability – when you perceive that someone is questioning your trustworthiness or dependability. • Integrity – when someone appears to be questioning your moral values or integrity. • Competence – when you perceive that someone is questioning your intelligence or skills. • Inclusion (FOMO)– when someone appears to be excluding you in some way (from a group, an event, a committee, etc.) or implies you’re not a good companion. • Autonomy – when someone appears to be trying to control you, imposing on you, or threatening your self-reliance.

  12. Conflict Hooks: You've been HOOKED! When you are hooked, you cannot listen to the "interest" or need. You are focused on the "perceived threat."  Conflict magnifies.

  13. Ladder of Inference

  14. Dr. Chris Argyris' - Ladder of Inference

  15. How do you know when you've shot up the ladder prematurely?      ….What commitment will you                                  make to avoid this?

  16. Dr. Edward DeBono's 6 Thinking Hats

  17. Integrate various perspectives​ • ​ • Alter one’s own perspective or attitude​ • Consider issue from all thinking hat angles​ • Manage conflicts and objectively consider opposing viewpoints

  18. THEWHITE HAT • This hat focuses on information and data. • Think of white paper, which is neutral and carries information:​ • …What information do we have?​ • …What information is missing?​ • …What information would we like to have?​ • …How are we going to get missing information?​

  19. THEREDHAT • This hat focuses on feelings and intuition. • Think of red and fire and warm:​ • …Putting on my Red Hat, this is what I feel about the project​ • …My gut feel is that it will not work​ • …I don’t like the way this is being done

  20. THE BLACK HAT • This hat focuses on cautions and uses critical thinking. • The Black Hat is very valuable but overuse can be a problem. • Think of a stern judge wearing black robes who comes down heavy on wrong-doers.  The Black Hat is the caution hat.​ • …The regulations do not permit us to do that​ • …We do not have the capacity to meet the demand​

  21. THEYELLOWHAT • This hat focuses on the benefits and optimism. • Think of sunshine.  The Yellow Hat is for:​ • …The logical positive view of things​ • …Feasibility and how something can be done​ • …Benefits that are logically based:​ • …This might work if we moved the plant nearer the customers​ • …The benefit would come from repeat customers

  22. THEGREEN HAT • This hat focuses on creativity, new ideas and possibilities. • Think of vegetation and rich growth.  The Green Hat is for:​ • …New ideas and additional alternatives​ • …Putting forward possibilities and hypotheses​ • …Creative efforts​ • …We need some new ideas here​ • …Could we do this a different way

  23. THEBLUEHAT • This hat focuses on organizing and controlling the process. • Think of the sky and an overview.  The Blue Hat:​ • …Is for process control​ • …Sets the agenda for thinking​ • …Suggests the next step in the thinking​ • …Can ask for other hats:​ • …I suggest we try some green hat thinking​

  24. THEHATS in Action Be Self - Aware (What hat are you wearing now?) Name the Hat! Focus Groups (Question prompts for each hat) Choose an order to address an issue…(Blue hat facilitation)

  25. Questions?

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