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CA Goes Green

CA Goes Green.

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CA Goes Green

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  1. CA Goes Green In an effort to go "green," effective July 1, 2008 CA decided to eliminate the physical mailing of certain documentation, if an alternative is available. As part of this effort, we will no longer be shipping tangible License Program Certificates to end users, but instead emailing them.To ensure your order is processed correctly, when submitting information, please provide confirmed, accurate email addresses for two contacts at each end user. Once received, CA will then send an electronic copy of the License Program Certificates to the confirmed email addresses. In addition, we will be copying our distribution partners on each email.We ask for your assistance in helping us go "green," not only as a valued CA partner, but also as fellow citizens of the earth.

  2. Value vs. Enterprise Maintenance • Value • Sold with Product or as a renewal • 12 x 5 (8:00 a.m. – 8 p.m. EST ) Phone based Technical Support • No-charge Upgrades to future releases • Sold in 1-yr or 3-yr terms • Effective October 1, 2008 AVAILABLE ONLY WITH CA ISBU OLP SKUs • Enterprise • Sold with Product or as a renewal • 24 x 7 Priority Phone based Technical Support • No Charge Upgrades to future releases • Unlimited access to SupportConnect, CA’s web based support infrastructure • Available with OLP, and GLP ARCserve, XOsoft, Allfusion & ISBU SKUs

  3. Simplifying Process, Delivering Greater Value 60% Reduction in # of SKUs • CA will Stop selling Value Maintenance, Product Only and MLP SKUs from 1-Oct-08 • For ARCserve, XOsoft and Erwin • ~60% reduction in SKUs (~4000 less SKUs) • Based on partner feedback • NA only for now • Why? • Reduce complexity - happier partner • Greatly increased value to customers • More revenue • Simpler sales rule

  4. What it means…. • CA will be selling: • Product + Enterprise Maintenance only • No more product + value maintenance, or product only • Box products continue to be available • OLP and GLP only • Existing Value Maintenance customers continue to get Value Support (5 x 9 support) till current contract expires • Upgrade/renew to Enterprise Maintenance • Product Only customers have to buy Product Enterprise Maintenance • Existing MLP Program customer have to upgrade/renew to OLP program • IQ if needed

  5. HOW DOES THIS CHANGE EFFECT YOU? POSITIVELY!!!CA Enterprise Maintenance is Priced Comparably to Symantec Value Maintenance!!!! Great opportunity to market superior value delivered by CA

  6. CA Maintenance Guidelines • Customers have 60 Days after the End of their Maintenance Term to Renew their Licenses • Co-Terming is available on a Case-by-Case Basis • Maintenance Renewal Portal will allow Partners to Manage a Profitable CA Book of Business

  7. CA Return Policy • Within 30 Days* unconditional approval, no questions asked • Within 31-60 Days*, accepted with an offsetting PO of Equal or Greater Value • Beyond 60 Days*, no returns will be accepted • License or LOD must be returned to CA within 30 days of RMA being issued • No partial returns will be accepted The workflow for getting a return request to CA begins at the end user and filters through their reseller then to the distributor listed on the order before reaching CA. Increasing the days allowed to get a return to CA is targeted at making it easier for our customers/partners to do business with CA and allowing adequate time to submit a return request. * (Note: Days = Calendar Days)

  8. CA Support • Pre-Sales Technical Support - Unlimited technical support, conference calls, network design and Web-demos to successfully sell CA technology with ease. • Sales Support – Support with software configurations and pricing. • Not for Resale Software - Free NFR’s for most commercial products for resellers. • Free Training - Web-casts and on-site Lunch-n-Learns for resellers and end-users. • Dedicated LAR & Named Account Support • Email – channelsalessupport@ca.com • Dedicated Un-Named Account Support) • Email – partnermanagement@ca.com

  9. CA Partner Programs & Benefits

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