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Assisting Tenants with Issues of Drifting Secondhand Smoke

Assisting Tenants with Issues of Drifting Secondhand Smoke. www.no-smoke.org/homes.html. North Dakota Quarterly Training April 30, 2014. Your Role:. Listen to and empathize with tenants Educate tenants about their options Advise how to communicate with landlord

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Assisting Tenants with Issues of Drifting Secondhand Smoke

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  1. Assisting Tenants with Issues of Drifting Secondhand Smoke www.no-smoke.org/homes.html North Dakota QuarterlyTraining April 30, 2014

  2. Your Role: • Listen to and empathize with tenants • Educate tenants about their options • Advise how to communicate with landlord • Support tenants in resolving their situation • Connect with landlords to educate & assist

  3. How to Assist Tenants • Key questions to ask caller • Empathizing with caller • How to advise caller • Talking points for caller • Talking points for landlord

  4. 1. Key Questions to Ask Caller Tell me about your situation: • Where & when do you experience drifting SHS? • Do you keep a log of the drifting smoke? • What kind of housing do you live in? • Do you have breathing disability/health issues? • Have you spoken with the neighbor or landlord? • What was your landlord’s response? • What would the ideal solution look like to you?

  5. 2.Empathize with Caller • I’m so sorry to hear about your situation. • I know it’s frustrating to have smoke come into your home & impact your health. • You have the right to speak up to protect your health. • It’s okay to ask for a smokefree building.

  6. 2.Empathize with Caller • Landlords often say there is nothing they can do to help because they are misinformed. • Your landlord can make your building 100% smokefree. • I’m here to help you learn about your options.

  7. 3.How to Advise Caller Tips to provide caller: • Keep a written record of smoke infiltration • Get note from doctor, especially if sick • Send letter to landlord: • Describe situation in detail, what you’ve done so far, & how you’d like them to address problem • Include Breathe ND’s landlord educational resources at www.smokefreehousingnd.com

  8. 3. How to Advise Caller • Ask if neighbors are willing to speak up too • Encourage landlord to survey tenants & consider smokefree policy • Keep written record of all communications • Stay positive, think creatively, and be persistent

  9. 4. Talking Points for Tenant • My neighbor’s smoking puts my health at risk, costs you extra money, & is a fire risk. • A smokefree building will protect my health & save you money. • SHS travels through buildings & is a health hazard. • Asmokefree building creates a safer and healthier living environment for all residents. • Smokers can still live in a smokefree building. • Let’s find a solution that works for everyone.

  10. 5. Talking Points for Landlord • A smokefree building saves you money & time. • A smokefree building can reduce property damage, turnover costs, & your liability. • Reduce the risk of costly & deadly fires. • SHS travels through buildings & is a health hazard for residents & employees. • Keep up with market demand! Renters want a smokefree living environment. • It’s legal & easy to make your building smokefree.

  11. Also: Educate & Assist Landlords • Why and How to make building smokefree • Convey that going smokefree is in their best interest & easy to do • Many interested, but think it’s not possible • Be a resource to support landlords • Educated landlords = more smokefree housing Landlord misinformation createsresistance when tenants ask for smokefree living.

  12. Resources for Landlordsfrom Breathe ND: • Benefits of Going Smoke-free • Landlords’ Frequently Asked Questions about Smoke-Free Policies • Steps to Implementing a Smoke Free Policy • Sample Survey for Tenants All available at: www.smokefreehousingnd.com

  13. FAQ from Tenants Fact Sheet • Provide advise & background information • Help you become familiar with tenant issues & options • Increase your ability to assist tenants

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