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This handbook section covers key aspects of starting and managing a center, including hiring staff, defining roles, and designing a conducive space. From hiring a director to training staff, budget considerations, and curriculum development involvement, every detail for effective center staffing is explored. Definitions of staff roles, responsibilities of center directors, assistant directors, tutors, and assistants are outlined for optimal operational efficiency. Additionally, the importance of QMaSC space design, including planning, layout, and technology provisions, is discussed for enhancing student engagement and success.
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QMaSC HandbookSection VI – Starting a Center Hiring a Director George Recck, Babson College Defining Roles of Center Staff, Darry Andrews, Ohio State University Designing a QMaSC Space, Eileen M. Phillips, Keene State College
Hiring a DirectorGeorge Recck, Babson College Introduction – Experience, roles, and responsibilities of a director. • Position with the academic Organization • Hiring of full and part-time staff members • Training for staff and faculty • Budget considerations • Involvement in new curriculum development • The use of assessment tools • Organizational charts • Samples of a job description and a job posting
Defining Staff RolesDarry Andrews, Ohio State University Center Directors: • Train tutors and staff • Execute mission of the institution • Tracking student usage, data • Teach Center Assistant Directors: • Oversee daily operations • Record-keeping, data collection Center Tutors: • Qualified to tutor courses • Engage in training Center Assistants: • Perform clerical duties-- time sheets, record-keeping
Designing a QMaSC SpaceEileen M. Phillips, Keene State College Introduction – Design, location, and layout of center are key factors • Space planning for a QMaSC – campus culture, location, visibility, size • Designing physical environment • Computing facilities – computers, wifi, printers