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Maryland Matters

Maryland Matters. Taylor Lovett Rahul Monga Tammy Tran Ian King. Problem. The easiest way to get information about a topic is to ask people. Better way is to rely on the web and ask a public forum. The more heads that are involved in the search, the more likely you ’ ll find your answer.

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Maryland Matters

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  1. Maryland Matters Taylor Lovett Rahul Monga Tammy Tran Ian King

  2. Problem • The easiest way to get information about a topic is to ask people. • Better way is to rely on the web and ask a public forum. The more heads that are involved in the search, the more likely you’ll find your answer. • But how do you avoid returning irrelevant results?

  3. Example • Survey Monkey + Large amount of traffic + Publicly accessible • Too much information! I don’t want to know about a chipotle in New York, I want to know about the places on Rt. 1. But if the author of the note doesn’t specify which chipotle they’re talking about, how am I supposed to know?

  4. Example • Google Doc Surveys + Easy to maintain and read data • Users need to receive the link to access the survey • Anybody who has the link can input data, but how do you know who has the link?

  5. Solution • Maryland Matters is designed to filter out all of the useless information. • It’s a source of information for Maryland students – by Maryland students. • It’s publicly accessible to all UMD students. Anybody who has a UMD id can access this service and ask questions or read results from other questions

  6. Usability Test Method • Test Subjects • Pre-Test • Usability Test • Post-Test • Feedback/Problems identified

  7. Test Subjects Test Subject 1: A 23 year old, male 4+ year undergraduate student at UMD majoring in economics and English. Test Subject 2: A female graduate student at UMD studying telecommunications. Test Subject 3: A 22 year old, male 4+ year undergraduate student at UMD majoring in psychology. Test Subject 4: A 22 year old, female graduate student at UMD studying computer science.

  8. Pre-Test • Demographic • Educational background • Past survey experiences • Computer competency

  9. Usability Test List of performed tasks: • Registering for a Maryland Matters account • Searching for a survey • Vote/participate in a survey • Comment on a survey • Manage one’s activities • Create a new survey • Manage a created survey

  10. Post-Test • Rate task difficulty • Feedback on: • Usefulness • Preference • Overall look and experience

  11. Usability Test Results Crucial problems identified: • Create a survey does not have a preview feature • Comment box not big enough • Poor survey participation page layout  • Search feature not intuitive  • List of created and participated surveys (on one's manage account survey page) needs better organization.

  12. Usability Test Results Pros Cons "the layout could be displayed better“ "needs improvement with design“ "[Maryland Matters software] might be biased because only people who are really opinionated will vote" • "simple“ • "easy“ • "convenient“ • "straightforward“ • fairly "intuitive“ • “has potential”

  13. Usability Test Result • Overall, Maryland Matters was recognized as a potentially "great tool to use in order to get feedback", but it would only be useful once it gains a "high volume of students to participate".

  14. Conclusion • Open issues • Lessons learned • Importance of usability testing • Potential additions and future ideas

  15. Questions?

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