ICT Indicators in the Arab Region

1. Capacity-building Workshop on Information Society Measurements: Core Indicators, Statistics, and Data Collection Beirut 7-10 June 2005 ICT Indicators in the Arab Region Khalil ABURIZIK ITU Regional Officer for Human Resources Development for the Arab Region khalil.aburizik@itu.int

2. ARO Databases http://ituarabic.org/databases106.asp

3. ARO Databases Cont. www.ituarabic.org/databases106.asp

4. Interactive Features • View, and update yourself using authorized ID and Password or, • fill in a forms available in each page or, • simply send us an email.

5. Telecom Indicators http://www.ituarabic.org/teleindicators.asp

6. Growth of fixed telephone lines in the Arab Region 1995 - 2004 Est. Number off fixed lines

7. Basic ICT Indicators

8. Growth of number of Internet Users in the Arab Region 1995 - 2004 Est. Internet Users

9. Growth of Mobile telephone subs in the Arab Region 1995 - 2004 Est. Mobile subscribers

10. Growth of mobile versus fixed line in selected countries

11. Growth of mobile versus fixed line in selected countries

12. Growth of mobile versus fixed line in selected countries

13. Growth of mobile versus fixed line in selected countries

14. Telecom Indicators Forms The forms below were designed to serve in collecting data for updating the Arab Book: Telecommunication Strategies in the Arab Region M Million B Billion K Thousands

15. Regulatory framework • Level of competition

16. Regulatory Framework Form Services subject to licensing

17. ICT Tablewww.ituarabic.org/arabbook/2004/Indicatros.pdf B: Billion M: Million K: Thousands

18. ICT Table cont’d

19. Last Update Dec 2004 Last Update Dec 2003Last Update Dec 2002

20. Our experience with data collecting • 36% answer in month from demanding the data • 18% answer after the reminder • ML per employee, Faults per 100 ML per year and DSL subscribers are least to be answered • K (000), M(000000) and B(00000000) are sometimes confusing • Many administration suddenly complain that their data is not up to date just when they need that • Companies are reluctant to release their number of actual subscribers • We have focal points and official contacts. • Operators and regulators do not follow the ITU forms, definitions or that info is restricted

21. Areas covered in the 50 Telecom Indicators What is your priorities? Who will do it? What kind of data bases? • Telephone Network • Other services • Quality of Service • Traffic • Tariffs • Revenue • Staff • Investment NOT YET covered in the Arab Region Office statistics

22. Telephone network • Telephone main lines in operation • Total capacity of local public switching exchanges • Main lines connected to digital exchanges • Main lines which are for residential use • Main lines in urban areas • Public pay phones • Telephone main lines in operation • Number of localities with telephone service

23. Other services-> Mobile services • Number of telex subscribers • Cellular mobile telephone subscribers • Radio pager subscribers • Leased circuits • Public data network subscribers • Videotex subscribers • ISDN subscribers • Digital cellular mobile telephone mobile subscribers • Mobile data subscribers • Population coverage of mobile network

24. Other services-> Data services • Number of telex subscribers • Radio pager subscribers • Leased circuits • Public data network subscribers • Internet subscribers • Internet users • Community access centers / terminals centers • Wireless Local Area Networks (WLAN) Subscribers, Number of Hotspots

25. Quality of Service • Waiting list for main lines • Percentage of telephone service faults cleared by next working day • Percentage of calls which fail • Telephone main line faults • Percentage of calls for operator service answered within 15 seconds • Complaints per 1000 bills • Customer satisfaction rate

26. Traffic • Local telephone traffic • National telephone traffic • International telephone traffic • National telegrams • International outgoing telegrams • National telex traffic • International outgoing telex traffic • Dial-up Internet traffic • Fixed to mobile traffic • Mobile traffic • International Internet bandwidth

27. Tariffs • Telephone service installation charge • Telephone service monthly subscription charge • National call charges • International call charges • Mobile communications charges • Leased line charges • Packet-switched data communications network charges • Local telephone service • Internet tariffs

28. Staff • Total full-time staff in telecommunication services • Total full-time staff in telecommunication services Revenue • Total revenues from all telecommunication services of which: • Revenues from telephone service • Revenues from telegrams and telex services • Revenues from other data/text services • Revenue from leased lines • Revenue from mobile communications services • Other revenues

29. Costs->Value-added • Total expenditure for telecommunication services of which: • Operational expenses • Net interest payments/receipts • Taxes • Depreciation • Other expenditures • Value-added • Salaries • Interest on loans • Dividends • Retained profit

30. Investment • Total annual investment in telecommunications, including land and buildings • Total annual investment in telecommunications, excluding land and buildings 1. Annual investment in research and development 2. Annual investment in telephone switching equipment • Total annual investment a)Foreign b) Mobile c) Fixed