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What is Customer Service - Leigh Barker MWC Group

A successful business will recognise the importance of providing outstanding customer service which can mean the difference between retaining or losing a customer thus customer service should be a one-stop endeavour for the customer and proactively following up the customer to ensure they are fully satisfied is a smart move.

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What is Customer Service - Leigh Barker MWC Group

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  1. What is Customer Service Leigh Barker MWC Group

  2. Customer service is the support offered to customers before, during and after they purchase or use your products. • Customer service is integral to maintaining client relationships which is the key to continuing revenue thus many businesses endeavour to increase customer service levels to generate a positive perception of the business as a whole.

  3. A successful business will recognise the importance of providing outstanding customer service which can mean the difference between retaining or losing a customer thus customer service should be a one-stop endeavour for the customer and proactively following up the customer to ensure they are fully satisfied is a smart move. • Customer service representatives of a business must be accessible, knowledgeable and courteous with good listening skills and the ability to compromise to reach a solution in particular since the introduction of technology such as smartphones where customer service will increasingly be centred on the mobile experience.

  4. No matter the size of a business good customer service must be at the heart of the business model thus improving customer service skills can lead to greater customer satisfaction and while it can take extra time, resources and money, good customer service can generate positive word of mouth for a business to grow and prosper. • Customer service can increase customer loyalty. • Increase how often customers uses your goods and services which in turn increases the amount of money a customer spends in your business. • In general, customers are willing to pay for a better experience thus good customer service experiences will benefit the bottom line.

  5. Leigh Barker MWC Group • Disclaimer: Prepared by Leigh Barker MWC Group, Accountant, Portfolio Finance, Gordon, West Pennant Hills and Tangible Assets. • Note that all content of this blog is general in nature and is not financial or investment advice thus anyone intending to apply the information to practical circumstances should seek professional advice to independently verify their interpretation and the information’s applicability to their particular circumstance.

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