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Chapter 5 Registration

1. Competencies for Registration. List the seven steps of the registration process, explain the function of preregistration, and identify preregistration activities.Describe the function of registration records and registration cards, and identify factors that affect room and rate assignments durin

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Chapter 5 Registration

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    2. 1 Competencies for Registration List the seven steps of the registration process, explain the function of preregistration, and identify preregistration activities. Describe the function of registration records and registration cards, and identify factors that affect room and rate assignments during the registration process. Outline procedures for establishing the guests method of payment at registration.

    3. 2 Competencies for Registration Explain the importance of verifying the guests identity, outline proper procedures for issuing guestroom keys to guests, and describe the front desk agents role in addressing special requests from guests during registration. Discuss creative registration options, describe techniques used to upsell guests during registration, and explain how to handle situations in which guests cannot be accommodated by the hotel.

    4. 3 Registration Process Preregistration activities Creating registration record Assigning room and rate Establishing method of payment Verifying guests identity Issuing room key Filling special requests

    5. 4 Preregistration Accelerates registration process Guests verify reservation record/card data Activities may include: Room and rate assignment Creation of guest folio

    6. 5 Registration Record/Card Data Name Address Telephone number Company affiliation (if applicable) Payment method Valid signature

    7. 6 Room Rate Categories Rack rate Room rate and meals American Plan Modified American Plan All Inclusive rate European Plan

    8. 7 Cash Payments No-post status Cash equivalents: Cashiers checks Travelers checks Money orders

    9. 8 Payment by Personal Check Identification required on check: Drivers license number Address Telephone number Hotels normally do not cash second- and third-party checks Personal check guarantee services

    10. 9 Payment by Credit/Debit Card Expiration date and location Online authorization Invalid cards Imprinting the voucher Floor limits Reserving credit Denying a credit request

    11. 10 Guestroom Special Requests Location View Bed type Smoking/no-smoking status Amenities Special furnishings for disabled guests High-speed Internet access Entertainment systems

    12. 11 Creative Registration Options Eliminate the front desk Register group guests at a special location Create a separate registration area for VIPs Combine the hotel and meeting registration in a separate area Register guests off-site Self-registration

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