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Research Questions – Users vs. Librarians. What are the expectations that different groups (students…current and future, faculty) of users have when they search? How do these differ from the expectations of librarians?
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Research Questions – Users vs. Librarians • What are the expectations that different groups (students…current and future, faculty) of users have when they search? • How do these differ from the expectations of librarians? • What breakdowns occur when searches are performed? (indicating differences between user expectations and designer intentions) • What workarounds do users employ when they run into problems with a search? • What skill sets do librarians assume users have? How do these correspond or conflict with literacies that users actually have? Will have? (“born digital gen?”
Research Questions – What are users doing? • 3. What kind of searches are actually being performed by users most often? What features or resources are little used? • Where might there be opportunities to highlight some features over others? To consolidate or “sunset” some features?
Research Questions – What is the system doing? • 3. For any given search entry point, what is the body of information being searched? • How do the MSU libraries’ approach to indexing and cataloguing fit with best practices for supporting search? Could something be gained from alternative approaches (e.g. centralizing vs. fragmenting) • Where are the repositories housed? Who owns them and/or controls the policies for them?
