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iPortal

iPortal. for local information. A revolutionary partnership project for communities. APPRO/GSL AWARDS/Category C: Excellence in eCommunications. Project Overview. The iPortal pulls together content from multi-agency partners within West Yorkshire for public circulation.

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iPortal

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  1. iPortal for local information A revolutionary partnership project for communities APPRO/GSL AWARDS/Category C: Excellence in eCommunications

  2. Project Overview The iPortal pulls together content from multi-agency partners within West Yorkshire for public circulation. • Partnership Agencies • BBC • Local Authorities • Crimestoppers • Google Never has it been easier for the public to find local information at postcode level from credible, service-led providers.

  3. Project Objectives In line with Citizen Focus, the iPortal offers an innovative platform with which the public can interact. Objectives are: • Partnership development • High quality information delivery • Facilitates easier contact with the public • Promote public confidence Objectives were formed by combining a West Yorkshire Police Authority consultation exercise & Citizen Focus good practice guide.

  4. Meeting ‘Partnership Development’ Objective Initial partners were identified for the beta launch stage and basic streams were imported at no extra cost. Key content includes: • Council news and events • BBC weather • Crimestoppers ‘Caught on Camera’ CCTV appeals • Local Neighbourhood Policing Teams information All content is categorised at postcode level to generate a bespoke page geared at communities.

  5. Meeting ‘High Quality’ Objective Our focus was on delivering relevant content (based on user choices) innovatively which includes: • Interactive ‘widgets’ displaying teaser text • Customisable layout • Resizable content panes • Personalised content • No log in required (cookie based technology) • Postcode driven information • Live RSS feeds thus always up to date

  6. Meeting ‘Easier Contact’ Objective Based on postcode input, the iPortal facilitates easy contact with the relevant department on just one page, success stories are : • Caught on Camera (1000+ suspects identified) • Essential NPT contacts and local priorities • Online queries to relevant department • Social networking signposts The modern appeal of this site attracts a new audience who were disengaged from traditional partnership websites.

  7. Meeting ‘Promoting Confidence’ Objective The system is so well received it has placed the police at the forefront of e-communications in West Yorkshire through: • Efficient usability • Working in partnership • Positive content streams • Contact opportunities Confidence has been boosted by our understanding of the importance of the community.

  8. “This is a really exciting development which has masses of potential. The iPortal web page reflects both police and partnership news which will help boost interest and confidence within Wakefield communities. Now people can just tap in their postcode and get a tailor-made page with information about their local area “It’s great to see large organisations coming up with new, and successful ways of working and getting information to citizens and communities...” Helen WatkissVOX Community Empowerment Network “I am really impressed with the iPortal … I tried my postcode in Leeds and it worked a treat!” Chief Inspector Paula BoothWakefield’s Crime and Justice Co-ordinator Keith Marshall (member of the public) “Looking good. I like how it picked up my details automatically.” “I like the page - it’s very easy on the eye.  It does all the searching for you.” “I like the layout, it has potential to be a good place to disseminate information.” Steve Lake Kirklees Partnership Chris SlavenNeighbourhood Manager David Fitzgerald (member of the public) “This is a really dynamic looking website, great design and easy to use.” “The iPortal is an excellent way for the public to find out accurate, up to date information about local policing, what crime has happened in their neighbourhood and work to tackle it. It is a vital way to help improve public confidence that crime is tackled and justice delivered" George Turner (member of the public) Joanne Roney Chief Executive Wakefield Council “The iPortal has proved to be a popular way for citizens to find out key information on community safety and is a result of us working closely with our police partners to improve services we deliver.” Hannah Saunders Deputy Director Neighbourhood Crime & Justice Group Home Office

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