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e-mail and Netiquette!!!

e-mail and Netiquette!!!. Mrs. Fargason - AJHS. What is e-mail?. Short for electronic mail The transmission of messages and files via a computer network Messages can consist of simple text or can contain attachments, such as documents, graphics, or audio/video clips

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e-mail and Netiquette!!!

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  1. e-mail and Netiquette!!! Mrs. Fargason - AJHS

  2. What is e-mail? • Short for electronic mail • The transmission of messages and files via a computer network • Messages can consist of simple text or can contain attachments, such as documents, graphics, or audio/video clips • Internet access providers usually provide an e-mail program • Some Web sites—such as Google Gmail, Windows Live Hotmail, and Yahoo! Mail—provide free e-mail services • One of the original services on the Internet

  3. How does e-mail work? • How Email Works Video...

  4. Is e-mail private? • e-mail CAN BE USED FOR PUBLIC RECORD!!! NEVER PUT IN PRINT ANYTHING YOU DO NOT WANT TO SEE ON THE FRONT PAGE OF THE NEWSPAPER!!!!!!!!!!!!!!!!!!!!

  5. What is netiquette? • Code of acceptable behaviors users should follow while on the Internet • How to follow proper netiquette rules video Golden Rule: Treat others as you would like them to treat you.

  6. Audience, Purpose, Language Use • Internet Abbreviations Activity... • Sample e-mail – how would audience choice change how we right a letter?

  7. In which scenarios would you be hesitant to use abbreviations? • e-mailing a college to inquire about admissions • e-mailing a classmate to ask about an assignment • e-mailing a friend just to catch up • e-mailing a thank you note to a grandparent (not for a gift...that should be handwritten!) • e-mailing an acceptance letter for a scholarship

  8. When communicating electronically • Be courteous – manners/tone • Don’t use all caps – SHOUT • Use short paragraphs • Remember your audience • Have purpose – use the subject line • Attachments – not too big, not to strangers • Use the subject line • Respond promptly

  9. Create your own emails... • Write an e-mail message for the following situations. Consider: audience ~ purpose ~ language... • #1 & 2: You missed class yesterday because of a field trip and you need to find out what you missed. Write to a (1) friend from the class and to your (2) teacher to find out what happened and what you need to do to catch up.

  10. Create your own emails... • #3. A long time customer of a local candy store wrote to the store about incorrect advertising. The candy store advertised that all megapacked candy was $21.99 and did not list any exceptions. However, he was charged $41.99 instead and told by the store manager that the sales price didn’t apply to that variety. His letter to the company received the following email response: “Thank you for your interest in our candy store. Please enjoy the coupons we’ve attached.” (Continued on next slide.)

  11. Create your own emails... • Needless to say, the man was happy to receive the coupons, but he really felt like the candy store could care less about him and he felt like he was a pretty loyal customer. If YOU had been the customer service representative at the candy store, how would you have responded the customer? Write an email with your response to the customers original letter.

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