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Are You Ready For Automation?

Explore how Texas A&M University leverages automation to enhance transportation services, streamline operations, and improve customer experiences. Discover the benefits of facility automation, permit distribution, staff perspectives, and engaging Generation Y.

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Are You Ready For Automation?

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  1. Are You Ready For Automation? ACAP MARCH 2008 NPA Peter Lange Associate Director Transportation Service Texas A&M University

  2. About A&M • Texas’ first public institution of higher learning • Land-Grant, Sea-Grant and Space-Grant university • Sixth-largest university in enrollment • 12,000 faculty/staff, 46,000 students • One of largest campuses – 5200 acres • Home to George Bush Presidential Library and Museum

  3. About Transportation Services • 36,310 parking spaces • 79 buses operating approximately 117,000 hours each year and 1.4 million service miles • Ridership over 4.5 million/yr

  4. What can we Automate? • Access Control • Revenue Control • Permit/Credential Sales • Permit/Credential Fulfillment • Enforcement – Citations Appeals • Customer Self Service

  5. Complex

  6. Our Philosophy Technology is best when it is invisible

  7. Facility Automation

  8. Facility Automation

  9. Have one system that pulls it all together • All financial information to help us manage and report on revenue from multiple sources • Allow our customers to pay for anything related to parking at any of our physical or virtual locations • Have a complete view into our operation, rather than multiple separate views • Manage all our spaces in a consistent unified manner • Upgrade one piece without reconfiguring all of the other pieces • Have one point of contact for questions and maintenance of the pieces

  10. Cool Stuff • Managing all permits and access cards in one database with no duplication of data or data entry. • Taking payment for any parking item at any outlet – ISF at the office or online; citations at the pay station in a garage, all online, etc. • Unified inventory and management of all parking spaces, audited or access/revenue-controlled. • Single point of online access to everything parking for our customers. • Unified reporting and business-process configuration and tracking.

  11. Facility Automation

  12. Permit Distribution

  13. waitlist

  14. Screenshot of appeals

  15. What does the staff think

  16. Moving Business to the Web

  17. Communicating With Gen Y • Cell Phones • Laptop Computers • High-Speed Internet Access • Instant Messaging • MP3 Players (iPod) • Personal DVD players • Digital Cameras

  18. Generation Y - Technology • Spend 1/3 life on the Internet • Average student has 2 email addresses; email is preferred method of communication • Very tech savvy • Video games, cell phones, PDAs, music downloads, MP3 players, instant messaging

  19. Customer Communications

  20. Organizational Philosophy • Technology at the table • Software guru - knows thetechnical side and the business side inside out • Use the software • Hardware becomes less important • Business analyst – might be more appropriate • Developers • Power users

  21. ROI in a University Setting Political Practical Possible

  22. Questions? Peter Lange plange@tamu.edu http://transport.tamu.edu 979-845-9700 Presentation available online: http://transport.tamu.edu/presentations/

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