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ITAC CIO ROUNDTABLE Jim Hamilton CIO, Central Agencies I&IT Cluster November 15, 2011

ITAC CIO ROUNDTABLE Jim Hamilton CIO, Central Agencies I&IT Cluster November 15, 2011. Mandate. Provide customer-focused business solutions, services management and I&IT strategy and planning to: Lieutenant Governor’s Office Premier’s Office Cabinet Office Ministry of Energy

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ITAC CIO ROUNDTABLE Jim Hamilton CIO, Central Agencies I&IT Cluster November 15, 2011

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  1. ITAC CIO ROUNDTABLE Jim Hamilton CIO, Central Agencies I&IT Cluster November 15, 2011

  2. Mandate Provide customer-focused business solutions, services management and I&IT strategy and planning to: • Lieutenant Governor’s Office • Premier’s Office • Cabinet Office • Ministry of Energy • Ministry of Infrastructure • Ministry of Finance (including Financial Services Commission of Ontario, Ontario Financing Authority and former Ministry of Revenue)

  3. CAC values • Contain costs, support innovation, make strategic investments • Multi-year roadmaps for client portfolios • Standard service offerings for managed file transfers, automated income verification, imaging, collaboration and business intelligence/data warehouses • Rightsizing of tax system and use in support of consolidated collections and potentially benefits administration • Think and act laterally to deliver the right services while governing without undue delays • Manage information as well as technology

  4. CAC Challenges • Current economic climate • Expanding mandates • Change management

  5. CAC’s organizational structure Jim Hamilton, CIO Andrew Miljanovski (A) (James Boyle) Head, Strategy, Planning and Services Stephen Webb Head, Customer Solutions Delivery • I&IT management support for Revenue, Finance, Cabinet Office, Energy, Infrastructure, Premier’s Office, Lieutenant Governor’s Office • Leadership in the planning, design, development and implementation of business solutions • Business Relationship Management • Development of new and enhanced applications and websites • IT support of application and website portfolio including day-to-day systems operations, incident management and problem resolution, and changes to existing systems • Leadership in the planning, design, development and implementation of business solutions in support of the Benefits Transformation Initiative. • Provides strategic, proactive leadership in the use of information technology to enable business agendas through Project Management, Strategic Planning, • Performance Management, Portfolio Management, Enterprise Architecture, Information Management, Service Management, I&IT Security and Business Continuity Planning • Ensures alignment with all corporate information and information technology directives and policies • Offers IT procurement support to our clients and provides internal administrative support and financial controllership • Monitors and manages the externally provided infrastructure delivery relationships

  6. Overview – I&IT Strategy, Planning & Services • Enable client and cluster business agendas by providing strategic, proactive leadership in the use of information technology • Promote and implement project, portfolio and information management best practices and to provide controllership over the cluster’s portfolio of work, IT assets and application footprint Priorities • Cluster transformation • Strategic plan & application portfolio management • Multi-year client technology roadmaps • Client Memoranda of Understanding • Improved information management & electronic content management readiness • Resource management improvements • Asset management & rationalization • Vendor agreements • Funding model & financial management improvements • Defined collaboration service • Next Generation Desktop deployments

  7. Overview – Customer Solutions Delivery Priorities • Client relationship management • Work demand management • Value creation for customers • Customer IT management support • Solution planning, design, development • Solution service activation • IT portfolio maintenance and support • Infrastructure and application modernization Delivers and supports business solutions that meet customers’ needs • Customer I&IT leadership • Business Relationship management • Business solutions planning, analysis & design • Solution acquisition, development and implementation • Project management • Application portfolio maintenance and support

  8. Major Cluster initiatives Major projects • Benefits Transformation • Consolidated Collections • ImageON – data capturing/processing • Risk Assessment: • Audit compliance and Investigations • Contraband-Free Ontario • Estates Tax • Information management/electronic content management Renewing legacy platforms, e.g. • Move to new Guelph Data Centre • Upgrading mid range hardware and software • Telephony – add features like automated outbound dialling • Upgrading records retention and image management (FileNet) • Rightsizing platforms, e.g. • Gentax platform • Modernizing applications, e.g. • Managed File Transfer

  9. Potential Cluster needs Looking to task-based vendors to support various projects in future: • Desktop Refresh • Benefits Transformation • Consolidated Collections • Contraband-Free Ontario • Estates Tax

  10. Contact Info Andrew Miljanovski (A) (James Boyle) Head, Strategy, Planning & Services Central Agencies I&IT Cluster 33 King St W, 5th Floor, Oshawa (905) 433-6469 Andrew.Miljanovski@Ontario.ca

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