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Dealer Plate Management

High Level Conceptual Scope. Online Portal – Self Service External User Account Mgt. Dealer Licensing & Plate Mgt. Workflow Financial Distribution Online & Credit Card Payments Document Management Email Communication Report & Search Role Based Security Configurable. Dealer Renewals.

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Dealer Plate Management

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  1. High Level Conceptual Scope • Online Portal – Self Service • External User Account Mgt. • Dealer Licensing & Plate Mgt. • Workflow • Financial Distribution • Online & Credit Card Payments • Document Management • Email Communication • Report & Search • Role Based Security • Configurable Dealer Renewals Applicant Licensing • Schedules • Renewal Notices • Renewal Applications • Approvals • Payment Processing • Complete application • Submit application • Process payment • Reviews & approval • Assignment of Dealer Number Dealer Amends Dealer Plate Management • Receipt of Request • Change request Review • Change request approval • Update Dealer information • Initial plates • Plate limits • Additional plates • Plate renewals • Plate approvals • Payment Processing • Plate Fulfillment Dealer Mgt. – Admin/Status Consumer Complaints Case Mgt. Examinations - Investigations Compliance Enforcement Information Exchange

  2. Online Web Service Capabilities - Self Service 20+ Self Service opportunities were identified Applicants Online Capabilities • Create and maintain an on-line account • Complete initial dealer license application • Save and retrieve incomplete applications • Submit applications when complete • Pay the non-refundable application fee • Pay with Credit Card (s) • Inactivate an application • Re-instate an application • Check application status • Submit required documents Valid Dealer Online Capabilities • Create and maintain an on-line account • Complete renewal applications • Save and retrieve renewal applications • Request additional plates • Report lost, stolen or destroyed plates • Request an offsite Permit • Pay fees • Pay with Credit Card(s) • Submit address and/or ownership change • Update general information ( email, phone etc.) • Submit required documents • Consumers Online Capability • Submit Online Complaint • Dealer Search (standing, general information) • Public Records

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