F&I Desking, Traffic Logs & Showroom Control

1. F&I Desking,Traffic Logs & Showroom Control CRM Applications(Pre-Web) Internet Lead Managers CRM Tools (Post-Web) DMS Vendor CRM Tools AVV R&R ACT Advent AVV ContactManagement Auto Base Cobalt AutoClick Advent ADP Right Relationship 360 AFS Auto Data Autobytel AutoTown Data Vision AutoVantage Cars.com DCI UCS Integrated CRMCapabilities Auto Exec BZ Cowboy Data Consultant BIS Cars.com Fresh Beginnings Galaxy EDSARG Auto Vision Saturn V Vendors in this Group created their software before the Web became significant and included more advanced CRM and sales management functions in their products, including Customer Contact Management and Deal Structure Management MS DealerPoint Higher Gear Vendors in this Group created software when the Web became big and included email, templates and Internet sales management functions, in some cases, web sites… The inclusion of Phone Call tracking, appointment scheduling and showroom traffic logs have moved them closer to full CRM. Applications in this group are ASP based Vendors in this Group created their software before the Web became significant and include limited CRM functions in their products Pre Response ADAMSystems Trak Mate Third Coast Media Vendors in this Group created Dealer Management System software before the Web became a factor. DMS add-on CRM programs provide more advanced CRM capabilities that make use of OEM system integration… Several DMS vendors have developed an ASP business model for their CRM applications Vendors in this Group created CRM software after the Web became big and included Internet lead management functions, in some cases, Call Center Management and more advanced CRM functionality… Many of these vendors have gone to an ASP business model

2. IncomingPhone OEMWeb Site Showroom DealerWeb Site Group #1 Group #3 Group #4 Group #5 Group #2 F&I Desking,Traffic Logs & Showroom Control CRM Applications(Pre-Web) Internet Lead Managers CRM Tools (Post-Web) DMS Vendor CRM Tools AVV R&R ACT Advent AVV ContactManagement Auto Base Cobalt AutoClick Advent ADP Right Relationship 360 AFS Auto Data Autobytel AutoTown Data Vision AutoVantage Cars.com DCI UCS Integrated CRMCapabilities Auto Exec BZ Cowboy Data Consultant BIS Cars.com Fresh Beginnings Galaxy EDSARG Auto Vision Saturn V MS DealerPoint Higher Gear Pre Response ADAMSystems Trak Mate The objective of Groups 1-4 is to become part of the Web-ASP-DMS infrastructure for dealer CRM solutions, while the objective of Group #5 vendors is to BECOME that infrastructure. Third Coast Media DMS IntegratedCRM CRMProcesses Siebel eAutomotiveIntegrated Dealer/OEMCRM Hybrid A strategy targeted at single CRM system for OEM & Dealers