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TSS Business Manager: Bob Owen

Troy NGP (Next Generation Platform) Overview Technical Support Services required for all NGP Foundations. TSS Business Manager: Bob Owen. April 12, 2012. Simplified experience Reduce time, effort and risk throughout the solution lifecycle. client tuned systems. expert integrated systems.

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TSS Business Manager: Bob Owen

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  1. Troy NGP (Next Generation Platform) OverviewTechnical Support Services required for all NGP Foundations TSS Business Manager: Bob Owen April 12, 2012

  2. Simplified experience Reduce time, effort and risk throughout the solution lifecycle client tuned systems expert integrated systems Build to Order Sold thru System x channel only IBM Troy NGP Sold thru STG (Power/System x) TSS sold thru AAS / CHIS  • Pre-configured, pre-integrated infrastructure systems. • 3 foundations – select Express, Standard, or Enterprise • MTS and Lab Services required to be sold with each foundation Chassis 14 half-wide bays for nodes Compute Nodes Power 2S/4S* x86 2S/4S Storage NodeV7000 Management Appliance Networking10/40GbE, FCoE, IB8/16Gb FC ExpansionPCIeStorage

  3. IBM Troy NGP System, as simple as 123 2 3 1 Select additional expansion chasses, compute or storage nodes with drives, management or switches based on application requirements License virtualization, operating environments, cloud software, and applications for deployment Select an IBM Troy Flex System foundation with management, storage, & support as a starting point Foundation Expansion: Pre-defined combinations of components for Foundation rack expansion Express for smaller installations Expansion Chassis Standard for application systems Compute – POWER7 or x86 PowerVM KVM HyperV Vmware SmartCloud Entry Enterprise for database or transactional systems Storage Controllers and Expansion units Management Appliances and licenses Rack Chassis FSM V7000 Ethernet Switch(s) FC Switch(s) Compute Node(s) Networking Custom Expansion: Individual components for expansion Additional Racks - More than 3 Chasses Etc.

  4. Optimize your Troy NGP System with IBM Technical Support Services Technical Support Services enhance each of the IBM Troy NGP System Foundationlevels by including pro-active integrated services to maintain availability, protect your investment and allow you to focus on your business. Enterprise foundation • 2-Microcode Analysis per year for three years to help you maintain your microcode levels • Three-year, 24x7x4 hour response Warranty Service Upgrade to help ensure high availability • Account Advocate for three years to act as a support focal point 7 days per week, 24 hours per day coverage Electronic Service Agent FSM Global Competency Centers 1Options to add on: • Enhanced Technical Support / Custom Technical Support • Availability Management • Microcode Updates • Support Line for BladeCenter • Hard Drive Retention services • 24X7 Warranty Service Upgrade on Express Foundations • 3 yr 24X7 SWMA or Software Support for MS Windows / Linux / VMware • 1-Microcode Analysis per year for three years to help you maintain your microcode levels • Three-year, 24x7x4 hour response Warranty Service Upgrade to help ensure high availability • Account Advocate three years to act as a support focal point with 5 days per week, 9 hours per day coverage Standard foundation • 1-Microcode Analysis per year for three years to help maintain microcode levels Express foundation For more information: https://www.ibm.com/partnerworld/wps/servlet/ContentHandler/CF_46931USEN

  5. Technical Support Services Required for Troy NGP Express foundation • 1 Microcode Analysis per year for 3 years Options to add on: • Enhanced Technical Support / Custom Technical Support • Availability Management • Microcode Updates • Support Line for BladeCenter • Hard Drive Retention services • 24X7 Warranty Service Upgrade on Express Foundations • 3 yr 24X7 SWMA or Software Support for MS Windows / Linux / VMware

  6. Technical Support Services Required for Troy NGP • 1 Microcode Analysis per year for 3 years • 3 year 24x7 Warranty Service Upgrade • 9x5 Account Advocate for 3 years Option to add on other Technical Support Services Standard foundation

  7. Technical Support Services Required for Troy NGP • 2 Microcode Analysis per year for 3 years • 3 year 24x7 Warranty Service Upgrade • 24x7 Account Advocate for 3 years Option to add on other Technical Support Services Enterprise foundation

  8. Troy NGP Foundation Ordering in April All Foundations will be ordered in AAS • X86 ITEs will be released into AAS and setup in power MFG process • V7000 is orderable in AAS and will be setup in power MFG process • OO / BP / Sellers can create a foundation configuration in eConfig • eConfig output will be used for price quoting via ePricer (HW,S/W, Lab Services) • eConfig output will be used for ordering in the AAS pipe • Foundation will be built on the Power MFG line * Strongly recommend the use of eConfig to create your Foundation for April • Foundations will be visible in xConfig in April, but will not be orderable in XCC/HVEC • Also requires translation to eConfig, xConfig conversion would be considered the exception • If techline is engaged directly to help create a config, they will use eConfig not xConfig • No Foundations will be fulfilled in XCC / HVEC from April until Storage is available in System x later in the year (target 3Q)

  9. Troy NGP Foundation Ordering BP Order Process BP will: • Create their foundation in eConfig (can engage Techline for help if needed) • Use the eConfig output to get their H/W & S/W & Lab Service quote via ePricer (expect config churn to reach final H/W config) • Lab services will be the minimum amount needed, additional services can be purchased by contacting lab services • Place MTS service order in ISAT/CHIS • Take H/W & S/W quote + Services quote and combine into a single quote to return to customer • Customer accepts, orders are placed on IBM • Register service contracts • MTS registered in ISAT/CHIS, will be billed in ISAT/CHIS • Contact Lab Services via e-mail (stgls@us.ibm.com) or at http://www.ibm.com/systems/services/labservices/contact.html will be billed out of CFTS • Generate a Bottom line invoice to end customer * Foundations require multiple ordering/contracting/billing systems (example: AAS (h/w & s/w), ISAT/CHIS (mts contracting and billing), CFTs (lab services contracting & billing), BP will have to place their own orders and contracting via the BAU process

  10. BPs Returning Bottom Line Price and Invoice Tier 2 Proposal invoice Dist/Tier 1 Customer IBM The ultimate goal, return a bottom line price/quote and invoice to the end customer • Reason: Foundations are pre-configured, pre-integrated infrastructure systems with compute, storage, networking, management, and services . We don't want the end customer picking apart the value proposition of the bundle and trying to price the solutions at the piece part level. • Distributor to generate a bottom line price/invoice to the Tier2 so they can return a bottom line to the customer Distributor Direction • Output of the IBM systems will not change • IBM needs the Distributor to quote a single foundation price consolidated in their process • IBM needs the Distributor to generate a bottom line invoice out of their process • The single price quote and bottom line invoice would include: H/W, S/W, MTS service, and Lab Services

  11. Ordering Information • Propose the pre-defined Technical Support Services with every new IBM Troy NGP System and the sell the benefits to increase customer satisfaction and give your clients the support they need to be successful. • Default attach in eConfig coming soon:Simply configure “Services” in the Global Settings Panel in e-config and the appropriate Technical Support offerings will automatically be included in the configuration after the desired hardware has been configured. If a reference price for Technical Support is needed quickly, select “Request a Services Proposal” in the drop down for Export options. Doing so will immediately return an IBM Services Assistant (ISAT) Services Summary containing the Technical Support reference price to the e-config user's e-mail address. • Final sales and contracting activities performed by BP services sales organization are required for all purchases of the Technical Support Services required for IBM Troy NGP System.

  12. Additional Information • Literature and Communication available to inform channels and clients of this offering • BP Channel Communication: CC Letter to BP Hardware Sellers Channel News to Channel Support reps • Collateral: Quick Reference Guide, Data Sheet, Client All-In-One • Collateral and additional information is available at PartnerWorld: • For more on Troy NGP and required Technical Support Services • Robert Owen, Business Manager for Power Systems • (Robert Owen/Beaverton/IBM@IBMUS orbobow@us.ibm.com)

  13. Additional Detail

  14. Express Foundation: TSS ISAT Service Names

  15. Standard Foundation: TSS ISAT Service Names

  16. Enterprise Foundation: TSS ISAT Service Names

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