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Job Satisfaction & Burnout in Fast-Pitch Softball Coaches

Job Satisfaction & Burnout in Fast-Pitch Softball Coaches. Robin Hardin, Ph.D. University of Tennessee Rebecca Zakrajsek, Ph.D. University of Tennessee. Job Satisfaction. A positive emotional response following an employee’s job expectations being met or exceeded ( McChesney , 2005 ).

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Job Satisfaction & Burnout in Fast-Pitch Softball Coaches

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  1. Job Satisfaction & Burnout in Fast-Pitch Softball Coaches Robin Hardin, Ph.D. University of Tennessee Rebecca Zakrajsek, Ph.D. University of Tennessee

  2. Job Satisfaction A positive emotional response following an employee’s job expectations being met or exceeded (McChesney, 2005). Nine Dimensions of Job Satisfaction (Spector, 1994)

  3. Burnout Reaction to chronic stress that involves a negative interaction between one’s environment and their personal characteristics (McChesney, 2005). Emotional Exhaustion: Being emotionally overextended and drained of emotional resources (Gomez & Michaelis, 1995).  Depersonalization: Development of cynicism and a dehumanizing attitude towards athletes or patients (Gomez & Michaelis, 1995).  Personal Accomplishment: An individual’s perception of his/her own ability to control his/her own situation (Gomez & Michaelis, 1995).

  4. So What? Negative effects of burnout on the coaches’ mental and physical health Negative effects of burnout on coaches’ co-workers, family members and athletes/patients Attrition and job turnover Burnout and Job Satisfaction examined together

  5. Research Questions What is the level of job satisfaction in Fast-Pitch Softball Coaches? What is the level of burnout in Fast-Pitch Softball Coaches? What is the relationship between job satisfaction and burnout?

  6. Methodology

  7. Subjects • IRB Approval • Members of National Fast-Pitch Coaches Association (~4300) • Recruitment via email • Initial email (cover letter with instructions and link to online survey) • Follow email 1 week after initial contact • 326 Respondents (7.6% response rate)

  8. Instrumentation • MaslachBurnout Inventory – Human Services Survey (22 job related statements) • Emotional Exhaustion - EE (feelings of being exhausted or overextended) • 9 questions • Depersonalization - Dp (unfeeling towards work) • 5 questions • Personal Accomplishment - PA (feelings of competence or successful achievement) • 8 questions • High levels of burnout is reflected by high EE & Dp scores with a low PA score

  9. Instrumentation • Job Satisfaction Survey (JSS) (Spector, 1994) • 9 factors of JS (4-items per factor) • Summed score for each factor • 4-12 (dissatisfied with job) • 12-16 (ambivalence with job) • 16-24 (satisfied with job)

  10. Results & Discussion

  11. Mean Scores for the Dimensions of Burnout

  12. Mean Scores for the Dimensions of Job Satisfaction

  13. Frequency for the Dimensions of Job Satisfaction

  14. Burnout is prevalent in the area of personal accomplishment Tangible benefits are reflected as ambivalent in Job Satisfaction Working conditions are ambivalent as well.

  15. Coaches are working for the love of the game and not necessarily the financial gain but there is some unrest in this area. Low levels of personal accomplishment show the coaches are not getting a sense of fulfillment

  16. Next Steps? Which dimensions of job satisfaction are related to burnout? Are any demographic variables related to job satisfaction or burnout? Are sport managers aware of burnout and the impact of it on athletes and co-workers?

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