Risk management software rl Solutions 6 (aka: rl6)

1. Risk management software rl Solutions 6 (aka: rl6) For Reporting incidents/occurrences/events And Customer Complaints at all promedica facilities

2. Use rl6 to: • Report ANY unexpected patient, visitor, employee, volunteer, student, medical staff or vendor event. • Report all events whether an injury occurs or not. Remember near misses are as important to track as injuries. • Report any complaint from a patient or visitor.

3. Importance of reporting all events? • ProMedica is working hard to become a High Reliability Organization (HRO) which will increase the safety for all patients and employees. • In order to become a HRO, ProMedica needs to have accurate and consistent data about ALL events (Near or Actual) that happen. These events will be analyzed for process and system issues so we can improve. • This means it is CRUCIAL that everyone identify and report ALL EVENTS.

4. Where is rl6 Located? • Anyone (employee and non-employee) with access to myProMedica can use RL6 • The RL6 links will be on the Applications Tab on myProMedicaand will read • Risk Management Event Reporting (for the event reporting system) • Feedback(for the complaint management system) • Downtimereporting. Please ask a staff member to guide you if the computers are not working.

5. How to use RL6 • The reporter will select the icon (such as fall ) that match the event or complaint to be reported and the correct form will open. • As selections are made in the form, additional selections will open to help assure needed information is provided. • Once the report is completed and submitted, it is electronically routed to additional individuals for follow-up and tracking. • Click this link to complete additional education on submitting an event report.

6. Easy to use • This ease of use should lead to INCREASED reporting of events • Increased reporting will give ProMedica more data to use in our SAFETY EFFORTS • RL6 has an Anonymous Submission Option that can be selected from the SUBMISSION screen. • When report is ready to submit, select “More Actions”, and then choose “Submit Anonymously”.

7. When done, you will need to log-out of the RL 6 Program • Log-out when you are ready to leave the program • To log-out, click on the “Logged in as….” at the top right corner of the screen. • Select Logout from the drop down options.

8. What is the difference between "Logout" and "Exiting" from rl6? • “Exiting” is the abrupt termination of the application. NEVERexit the system by clicking on the X in the upper right corner of the browser's window. • This can cause the report you just worked on to go into a 'file lock'. A report in 'file lock' is not accessible until a System Administrator unlocks it. • REMEMBER ALWAYS LOG-OUT when leaving the RL6 Software.

9. For Employeeevents (including Students/faculty): • “EMPLOYEE EVENT” is a special icon regardless of the cause of event (fall, needle stick, etc) • For reporting an employee event, with or without actual injury, be sure to select the “employee event” icon. • DO NOT USEfall, infection, etc. for EMPLOYEE events. You will be unable to complete the report since “Employee” is NOT a choice for “Type of Person Affected/Involved” when using the other icons.

10. Thank You! • Thank you for your careful attention to risk and complaint reporting so we can continue to improve our SAFETY focus.