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Power of Voice Study: Value of Voice-Directed Warehousing Summary Charts Dec 2012 - Feb 2013. Agenda. Study Overview Voice-Directed Warehousing: Usage Voice-Directed Warehousing: Value Warehouse Operations Supply Chain Appendix: Open-Ended Responses. Study Overview.
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Power of Voice Study:Value of Voice-Directed WarehousingSummary ChartsDec 2012 - Feb 2013
Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses
Respondents Are Primarily in the US, Manager+, and Work in Supply Chain and Warehouse Operations
Nearly Half of Respondents Are Wholesalers/ Distributors and/or in Process Industry
Majority of Voice Users and Non-Users in Study Are Familiar with Voice
Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses
Voice-Directed Warehousing Definition Shown to Respondents Voice-directed warehousing means a computer-based voice system provides audible instructions and recognizes the worker’s spoken responses to manage item handling within the distribution center.
Voice Users Are More Likely Than Non-Users to Also Use Advanced Automation or RFID
Barcode Users Are More Likely Than Paper Users to Also Use Voice
Voice Users Are More Satisfied with Warehouse Operations Than Non-Users
Voice Users Are More Satisfied with Operations Than Barcode or Paper Users*
Voice Users Have Used It for 5 Years and in 1.7 Ways on Average
42% of Voice Non-Users Are Likely to Use Voice in the Future
Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses
Increased Labor Efficiency Is Top Benefit of Voice Among Both Users & Non-Users
Increased Labor Efficiency and Increased Order Accuracy Are Top Benefits
Labor & Warehouse Benefits of Voice Are Seen More by Warehouse Management
Voice Users Are More Likely Than Non-Users to Volunteer Accuracy & Hands Free As Voice Benefits
Hands/Eyes Free and Voice-Direction Valued More by Warehouse Management
Top Barriers to Voice Usage Among Non-Users Are Cost, Competing Priorities and Integration
For Voice Users, Top Reasons for Satisfaction Are Better Accuracy and Productivity
For Voice Users, Top Reasons for Dissatisfaction Are Issues with Quality and Technical Problems
Pick and Shipment Accuracy Matter Most for Warehouse Excellence
Voice Users See More Value in Voice for Pick Accuracy Than Non-Users
Greatest Value of Voice for Users: Labor Costs and Pick, Shipment & Inventory Accuracy
Opportunity to Win Over Non-Users:Product Traceability & Employee Safety
Voice Seen As Providing Most Improvement for High Pick Rate Products
Agenda • Study Overview • Voice-Directed Warehousing Usage • Voice-Directed Warehousing Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses
Voice Users Are More Likely Than Non-Users to Have Products with High Pick Rates or Unit Level Tracking
Voice Non-Users Are More Likely Than Users to Manage Their Own Warehouses
SAP and Homegrown Solutions Are Most Common in Warehouse for Both Voice Users & Non-Users
Voice Users More Likely Than Non-Users to Experience Turnover Due to Work-Life Balance
For Voice Users & Non-Users, Cost of Labor Is Primarily Less Than Half of Cost of Goods Sold
Service Is More Important Than Cost for Both Voice Users & Non-Users
Voice Users Focus More Than Non-Users on Complete Shipments for Exemplary Customer Service
Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses
Demand Volatility, Delivery Demands & Visibility Are Top Pain Points in Supply Chain
Voice Non-Users Feel More Pain with Supply Chain Visibility & Global Markets
About 2/3 of Voice Users & Non-Users Have a Supply Chain Organization
Voice Users and Non-Users Differ Somewhat on Functions Reporting Through Supply Chain
“Right Product, Right Place, Right Time at Right Cost” Is Top SC Excellence Definition
Agenda • Study Overview • Voice-Directed Warehousing: Usage • Voice-Directed Warehousing: Value • Warehouse Operations • Supply Chain • Appendix: Open-Ended Responses