New Department Chair’s Meeting August 30, 2013 - 2:00 to 2:30

1. New Department Chair’s MeetingAugust 30, 2013 - 2:00 to 2:30 University of Wisconsin-Stout UW-Stout Online Doug Stevens stevensdo@uwstout.edu UNIVERSITY OF WISCONSIN-STOUT Inspiring Innovation. Learn more at www.uwstout.edu/de

2. AGENDA • Stout Online • Customized Instruction • Working With Stout Online • Credit Outreach • Questions

3. Central Unit Overarching Goal • Mission • Stout Online is a leader in advancing innovative, high quality services and learning experiences that engage, inspire and challenge. • To have a positive effect on distance education students total experience at UW-Stout. • Established July 2010.

4. Online & Distance Education • Online Since 1998 • Differential Tuition • Campus Wide • Program Specific • UW-Stout has two differential tuition approvals: Access to Learning Fee and Customized Instruction. Both differential tuition programs were initially approved by the regents in 1999 and reapproved February 2010. • Market Based Tuition • Residency Requirement Waived • Terms – CI / DE

5. Structure • Prior to Reorganization • College of: • Arts, Humanities and Social Sciences • Education, Health and Human Sciences • Management • Science, Technology, Engineering and Math • Curriculum Belongs to the Colleges • Instructors attached to departments

6. Structure Prior to Reorganization • Each college did their own thing • Program Courses Cross Departments • Requests for courses and instructors came from each program director • Hired Support Staff in each college • Different Business Models • Unnecessary duplication of services, i.e. Student Support Specialists, • Increased operational costs • No centralization of data • Communication pitfalls • Continuing Education Unit

7. Charge from the Chancellor • Dec 2008 three committees were established to review and recommend change to UW-Stout’s customized Instruction program in the areas of CI fee structure, Stout Online and CI business technology fee. • January 2010 – Outreach Services reorganized. Credit Outreach function pulled out to join with CI program support. • July 2010 – UW-Stout Online formed

8. Charge from the Chancellor • Cross-campus committee formed to address the goals of the Chancellor: “…to provide consistent, effective and time sensitive services to customized customers/students.” Recommendations: • “a coordinator of customized instruction, and a unit housing support staff take on the responsibility of centrally coordinating customized instruction programs, be established…” • “that the Customized Instruction Coordinator/Unit (CI Coordinator) be integrated into the current administrative structure of Academic and Student Affairs …..”

9. Additional recommendations included: • the development of a Customized Instruction Issues Advisory Committee, • structuring the CI Coordinator role to serve as a liaison with Deans, Department Chairs, and Program Directors, • continuation of a college-level organization that will leverage program content knowledge for marketing, student advisement, and other program logistics, • fully integrating the marketing of customized instruction programs with the campus marketing plan, and • building a student “orientation” system to help students within customized instruction programs receive timely answers to questions and solutions for problems.

10. Structure After Reorganization

12. Staffing

13. Stout Online works with Online & Distance Education Programs • 10 Undergraduate • 12 Graduate • 11 Certificates • 9 Certifications • Online General Education Course Program • 30-35 Courses Per Semester • Online Professional Development for Educators • 30 to 40 Courses per semester • 9 New Programs in the works

14. Stout Online Spring 2013 Semester CI Students: • 834 Undergraduate Students • 698 Graduate Students • 16% of total UW-Stout enrollment • 63% of UW-Stout graduate enrollment • 405 Sections • Average age 37.5 • 113 Veterans • 35% received Financial Aid Additional 352 CE Registrations

15. UW-System 2010-2011Distance Education Course EnrollmentsSource: UW System Accountability Report

16. UW-Stout OnlineNumber of Registrations (CI & CE)

17. UW-Stout OnlineNumber of Sections Supported

18. UW-Stout OnlineCustomized Instruction Enrollments

19. UW-Stout OnlineCustomized Instruction FTE

20. Development and GrowthNumber of Customized Instruction Programs

21. Growth of Customized Instruction Revenue

22. CI Advisory Committee • BS Program Director • MS Program Director • Associate Vice Chancellor • Dean • Associate Dean • Student Service Representative • Student Business Services Representative • Enrollment Services Representative • Learning and Information Technology Services Representative • Student Representative • At–Large Member • (adding Department Chair)

23. Funding for Stout Online operations is provided through various channels. • A percentage of Customized Instruction (CI) revenue is earmarked for supporting CI students and programs. (10% set aside – used 7% in 2012 & 6.07% in 2013) • The CI Online General Education program provides revenue directly to Stout Online for program and staff support. • The Credit Outreach function also provides direct revenue to support credit outreach operations within Stout Online.

24. Revenue Sharing with UW-Stout campus. • The CI Online General Education program provides revenue directly to the colleges for program and staff support. ($248,243). • The CI Online General Education program provides revenue to the campus for professional development, DE infrastructure, and staff support. ($230,236) • The Credit Outreach function also shares revenue to support UW-Stout. ($228,000)

25. Staffing • Course Management • Instructor Support • Office Support • Transfer Coordinator • Instructional Designer • Director • Program Managers • Student Services Specialist • Registration Support • Budget Manager

26. Adjunct Instructor Pool

29. Initiatives In Progress • Instructional Designer for Online Courses • Space for all in one unit • USDLA Certification • Online Tutoring Program • Common Data Reporting • Online Chat • Online Readiness Data • Formalize Flexible Hours for Staff • State Authorizations • E-textbooks • Admissions/Transfer Support - Permanent • Faculty Training Requirement • Define Retention- CRM

30. Completed Initiatives • Benefit All Students • Online Student Orientation • Online Instructor Orientation • General Education Course Offerings • Integrated Marketing • Adult & Non-Traditional Student Website • LEAN Registration • Log in process • Adjunct Instructor Pool • Online Add/Drop • DE Scholarship

31. Changes Implemented • Benefit All Students • Graduation Ceremony Streamed Live • Registration Support • Admissions/Student Transfer Support • People Soft Changes • Search from home page • Layout of search results • DE designation on roster • Enrollment numbers visible on report • Wait List • Faculty and Staff Professional Development

32. Noel-Levitz Priorities Survey for Online Learners • 2,884 participants were invited to complete the survey from February 25, 2013 to March 31, 2013. A total of 545 participants completed the survey for a completed response rate of 19%. • The “strengths” were the items that scored above the median in importance and in the top 25% in satisfaction. • The “challenge areas” were the items that had the highest performance gaps (difference between importance and satisfaction). These were items that scored above the median on importance but scored in the top 25% of the performance gap scores (indicating lower satisfaction).

33. Noel-Levitz Priorities Survey for Online Learners Strengths – High Ratings As it pertains to our services (the things that are under our influence), it seems that we have definite strengths. 

34. Noel-Levitz Priorities Survey for Online Learners Challenges – Low Ratings • Areas of concern reported by the students centered around perceptions of their course or program:

35. Stout Online Doug Stevens 715-232-5269 stevensdo@uwstout.edu www.uwstout.edu/de