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Brief Bio Details

Brief Bio Details . Book and Workshop Reviews. The Halo and the Noose (Williams/ Haarhoff) Rod Jones, CEO C3 Africa : They have legitimized the role that story can and should play in business today.

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Brief Bio Details

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  1. Brief Bio Details

  2. Book and Workshop Reviews • The Halo and the Noose (Williams/ Haarhoff) • Rod Jones, CEO C3 Africa: They have legitimized the role that story can and should play in business today. • Louise van Rhyn, MD Symphonia: Wow! An amazing resource and testimony to the power of stories • Peter Block Partner, Designed Learning, USA: This is the best book about leadership and business that I have seen in a long time. • Centre-ing Customer Satisfaction (Williams) • Michael Cusack, Partner, OnLine Customer Care Inc. USA: Truly Darwinian in scope, this book is groundbreaking and authoritative and should be read by anyone who is serious about customer satisfaction • NielsKjellerup, Owner, The Call Centre Managers Forum, Australia: A remarkable book on How-to improve customer satisfaction and retention. • Call Center News Service, USA: The sharpest and most original thinking about call centers • The Virtuosa Organisation (Williams/Haarhoff/Fox) • Peter Christie, independent story strategist, MBA lecturer: This book should be prescribed reading for all MBA students. • Terrence Gargiulo:Virtuosais a contribution of heart and soul that will not leave you unchanged. I urge you to step out of your comfort zone and embrace this book’s set of tools to initiate the important work that lies ahead for all of us… • Paul Smith, Key Note Speaker, Author of Lead with a Story: What if you could make the world a better place while you were at work? Read this book and you can. • Narrative Workshops • Formidable. The synergy is palpable. You focused perfectly on the aim of our week end.... emotional connection.... well done and thank you.(Tsogo Sun Director of Operations) • It was an eye-opener and experience to listen and learn through stories. This course resonated with me at a very deep level. In addition to workplace application I am definitely transferring this learning to my family and all who will listen. It was life changing. • Brilliant. Thank you for the gifts you brought. You made us laugh, you made us think, and helped us to unbutton hidden and untold parts of ourselves. Your stories, warmth and wisdom touched us all and your gifts will continue to multiply and spread. We were all made richer for your presence. • Graham is also the author of Revelling in Transition, and Reflections for 3H Leaders

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