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Building Trust; Increasing Influence

Building Trust; Increasing Influence. Getting to Know the Customer. How many people work there? And what do they do? What is the organizational structure within the tribe? Do you have a website that shows your tribal structure?

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Building Trust; Increasing Influence

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  1. Building Trust; Increasing Influence

  2. Getting to Know the Customer • How many people work there? And what do they do? • What is the organizational structure within the tribe? Do you have a website that shows your tribal structure? • Who is the leader over the TVR structure/the boss of the TVR director? • Who do I need to inform of my visit? • Will you share a copy of your grant with me? • How many cases do the counselors carry? Do they have performance goals? How well are they doing? • What kind of jobs and industry are most prevalent in the community/county/reservation/area? • What do you think of the issues addressed by RSA in the letter about your training & TA Needs? • What do you think is your greatest need for training or TA? Why?

  3. Getting Clear • SWOT Analysis • Gap Analysis • Five Whys • Clarify Intent: How do you create, promote or allow actions that move you closer to or further from your intention?

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