Self-Assessment Process for Roadway Operations

1. Self-Assessment Process for Roadway Operations Prepared for TexITE Meeting San Antonio, Texas January 26, 2001 Self Assesmsnts of Operations and Management

2. Agenda • History of the Effort • Scope of Work • Options • Events • The Process • Next Steps Self Assesmsnts of Operations and Management

3. History of the Effort • A part of the contract between FHWA and ITE • Phil Tarnoff and Walter Kraft are contractors • An action of the National Steering Committee on Operations • Purpose: To develop a self-assessment prototype to be used by government entities to assess and improve their roadway operations Self Assesmsnts of Operations and Management

4. Scope of Work • Survey current programs used by transportation agencies • Survey programs used in other fields • Develop a prototype • Hold internal vetting of prototype • Present to the Fall Committee Meeting Self Assesmsnts of Operations and Management

5. Objective of Self-Assessment • To guide an agency’s management and operations of its existing transportation system so that the system’s performance meets or exceeds customer expectations. Self Assesmsnts of Operations and Management

6. Self Assessment Questions • What am I doing? • How am I doing • Could I do better? • What should I do better? • How are my services viewed by my customers? Self Assesmsnts of Operations and Management

7. What are the options? • Do nothing • Benchmarking • Quality improvements Self Assesmsnts of Operations and Management

8. Current Examples • Incident Management • INFORM • Traffic Signal Maintenance Manual • ISO 9000 • Baldrige Criteria • Sterling Quality Challenge • The DST WAY Self Assesmsnts of Operations and Management

9. The Bottom Line • Will it make a difference? • Is there a process that is best? • What is the best process? • How detailed should the process be? • What level of resources are reasonable to use for the process? Self Assesmsnts of Operations and Management

10. Events • Vetting • PTI Meeting • National Steering Committee Meeting Self Assesmsnts of Operations and Management

11. Vetting Event • October 19, 2000 • University of Maryland Self Assesmsnts of Operations and Management

12. Basic Baldrige Leadership Strategic Planning Customer and Market Focus Information and Analysis Human Resource Focus Process Management Business Models “Hybrid” Baldrige Organizational Business Results Monitoring Change Vetting Options Self Assesmsnts of Operations and Management

13. Vince Pearce – FHWA Debra Chappell – FHWA Jim Wright – MnDOT Jihad El Eid – Broward County, FL Emil Wolanin – Montgomery County, Md Tony Tramel – Lafayette, LA Beth Ramirez – Dallas, Tx Ed Stoloff – Institute of Transportation Engineers Phil Tarnoff – University of Maryland Walter Kraft – Parsons Brinckerhoff Steve Lockwood – Parsons Brinckerhoff Vetting Participants Self Assesmsnts of Operations and Management

14. PTI Meeting • October 26, 2000 • Miami Beach, Florida • 46 attendees • Presented the Vetting Selection • Requested Field Tests Self Assesmsnts of Operations and Management

15. PTI Meeting Comments • Involve decision makers and public. • Include external and internal assessment. • Local vs. national standards. • Don’t raise false expectations. • What resources are needed? • Who provides resources? • Everyone involved must attend training. • Needs field testing by local and state agencies Self Assesmsnts of Operations and Management

16. The Self-Assessment Process • Steps • Scoring • Two Categories • Organizational • Business Results Self Assesmsnts of Operations and Management

17. Steps • Gain management and political acceptance • Select a representative team • Designate a facilitator • Provide training at the first meeting • Hold multiple meetings to score • List deficiencies • Tally scores • Analyze results and select corrective areas • Present to key players • Schedule next meeting Self Assesmsnts of Operations and Management

18. Scoring • “Yes” or “No” answers • Record the Percent “Yes” • Three Levels • Category • Area • Agency Self Assesmsnts of Operations and Management

19. Format of Questions – Organization • Customer Relationships – Rate how well the agency manages and evaluates relationships with its customers. • Are customer surveyed on a yearly basis? • It it easy for customers to contact the appropriate individual within the agency? • Is feedback provided to customers in a timely manner? • Are complaints monitored to identify trends? Self Assesmsnts of Operations and Management

20. Format of Questions – Business Results • Area-wide Traffic Signal Operations • Are the signal systems retimed every three years? • Does the retiming include the use of signal optimization software, simulation, and field evaluation? • Are the retimings evaluated after they are installed? • If adaptive control is used, art the parameters reviewed every three years? • Is traffic pre-emption or priority used to accommodate the flow of transit and/or emergency vehicles? Self Assesmsnts of Operations and Management

21. Analyze Results • Develop an Action Plan • Large range of scores • Score less than 90 • Select top 3 to 5 • Present to Key Policy Players Self Assesmsnts of Operations and Management

22. Next Steps • Finalize Draft Process • Perform Field Tests • Finalize Process • Develop Training Modules Self Assesmsnts of Operations and Management

23. Self-Assessment Process for Roadway Operations Prepared for TexITE Meeting San Antonio, Texas January 26, 2001 Self Assesmsnts of Operations and Management