Case Study: PPG: Developing a Self-Directed Workforce

1. Case Study: PPG: Developing a Self-Directed Workforce HR Management MBAO 6030

2. PPG: Self Directed Workforce What is a Self Directed Workforce? • Why does PPG want one? MBAO 6030 Human Resource Management

3. PPG: Assessment Center What is an Assessment Center? Why is PPG using one? • What Employee Characteristics are being screened? MBAO 6030 Human Resource Management

4. PPG: Assessment Center How effective is the assessment center at PPG’s Berea plant? What, if any, are its flaws? • What alternative approaches could have been applied to make employee selection decisions? MBAO 6030 Human Resource Management

5. PPG: Self-Directed Workforce What are the fundamental tensions at the Berea plant accompanying the self-directed workforce? Which ones are Most Significant? MBAO 6030 Human Resource Management

6. PPG: Peer Review Do you think Peer Review is an Appropriate Technique to use at the Berea Plant? Justify your answer. If so, how should Peer Review be Used? MBAO 6030 Human Resource Management

7. PPG: Delegating Responsibilities to Employees Where do you draw the line about which Management Decisions to be delegated to employees, and which ones to retain for management? Relate these guidelines to the Berea Plant. MBAO 6030 Human Resource Management

8. PPG: Epilogue PPG in the year 2000: • Net Sales: $8.6 billion • Net Income: $620 million • Employees: 35,600 • Major Markets by Products: coatings, glass, fiber glass, and chemicals • Important elements of PPG Culture: Teamwork, empowerment and employee development MBAO 6030 Human Resource Management