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Effective SOPs and Dispensary Management Feedback Tool

An essential guide for pharmacy staff on SOP development, employee feedback, and management appraisal. Learn to create clear, identifiable SOPs, conduct 360° appraisals, and administer medications efficiently. Access resources on personally administered items, common misunderstandings, and regulatory guidelines. Improve workload balance, training assessment, and employee support within your dispensary operations.

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Effective SOPs and Dispensary Management Feedback Tool

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  1. Practical Dispensary Management Fiona Doddrell Dispensary Manager Garstang Medical Centre

  2. Staff!

  3. Appraisals

  4. Employee Feedback • How have you found the role? Is it as you expected? • What part do you enjoy most and why? • What part do you enjoy least and why? • Has there been sufficient training? • Is there still training required? And if so, please outline? • Do you find your workload appropriate? • Do you feel supported in your role? • Do you feel you need more support? If yes, in what areas? • Are there any issues with colleagues or other team members? • Anything else you would like to feedback or discuss? :

  5. Employer Feedback • What has gone well? • What has not gone so well? • Has anything hindered training/development? • Is further training/support required for current role and/or for future development? • If further training/support required, over what period? • Anticipated outcomes/plan

  6. 360° Appraisals

  7. 360 Appraisal Question Suggestions

  8. SOP’s “The purpose of a Standard Operating Procedure is to carry out the operations correctly and always in the same manner. A Standard Operating Procedure should be available at the place where the work is done”

  9. TITLE: What are you calling the SOP? Needs to be clear and identifiable • RESPONSABILITY: Who is the SOP for? • PURPOSE: What are the aims of the SOP • SCOPE: What does the SOP apply to? • PROCEDURE: The task to be set out step by step • KNOWN RISKS: Risks to the task not being performed correctly, illness etc. • REVIEW: A date should be set and the SOP’s need to be reviewed re issued and re read annually

  10. Personally Administered Items Dictionary of Medicines and Devices https://apps.nhsbsa.nhs.uk/DMDBrowser/DMDBrowser.do NHS Business Services Authority guide to using Dm+D https://contactcentreservices.nhsbsa.nhs.uk/selfnhsukokb/AskUs_PS/en-gb/7536/using-dm-d/17326/how-do-i-use-the-dm-d-browser-on-your-website

  11. Personally Administered Items Common Misunderstandings ‘PA’ Annotations Reverse of Prescription Pharmacy dispensed items Centrally Sourced Stock Dressings / Swabs CathetersNebules Hormone implants  Chemical Reagents Revaxis

  12. FP34D Appendix Claim form Influenza Typhoid Hepatitis A Hepatitis B Pneumococcal Meningococcal

  13. Personally Administered Items Stock control Month end submissions Prescription searches When to submit

  14. Prescription Submissions and Endorsements Dispensingendorsement guide for dispensing contractors (Word: 318KB) https://www.nhsbsa.nhs.uk/pharmacies-gp-practices-and-appliance-contractors/prescribing-and-dispensing/high-volume-vaccine

  15. What about you? ‘Procrastination is the avoidance of doing a task that needs to be accomplished by a certain deadline. It could be further stated as a habitual or intentional delay of starting or finishing a task despite knowing it might have negative consequences.’ “If it's your job to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first.” Mark Twain.

  16. Thankyou!

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