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Practical Dispensary Management

Practical Dispensary Management. Fiona Doddrell Dispensary Manager Garstang Medical Centre. Staff!. Appraisals. Employee Feedback How have you found the role? Is it as you expected? What part do you enjoy most and why? What part do you enjoy least and why?

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Practical Dispensary Management

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  1. Practical Dispensary Management Fiona Doddrell Dispensary Manager Garstang Medical Centre

  2. Staff!

  3. Appraisals

  4. Employee Feedback • How have you found the role? Is it as you expected? • What part do you enjoy most and why? • What part do you enjoy least and why? • Has there been sufficient training? • Is there still training required? And if so, please outline? • Do you find your workload appropriate? • Do you feel supported in your role? • Do you feel you need more support? If yes, in what areas? • Are there any issues with colleagues or other team members? • Anything else you would like to feedback or discuss? :

  5. Employer Feedback • What has gone well? • What has not gone so well? • Has anything hindered training/development? • Is further training/support required for current role and/or for future development? • If further training/support required, over what period? • Anticipated outcomes/plan

  6. 360° Appraisals

  7. 360 Appraisal Question Suggestions

  8. SOP’s “The purpose of a Standard Operating Procedure is to carry out the operations correctly and always in the same manner. A Standard Operating Procedure should be available at the place where the work is done”

  9. TITLE: What are you calling the SOP? Needs to be clear and identifiable • RESPONSABILITY: Who is the SOP for? • PURPOSE: What are the aims of the SOP • SCOPE: What does the SOP apply to? • PROCEDURE: The task to be set out step by step • KNOWN RISKS: Risks to the task not being performed correctly, illness etc. • REVIEW: A date should be set and the SOP’s need to be reviewed re issued and re read annually

  10. Personally Administered Items Dictionary of Medicines and Devices https://apps.nhsbsa.nhs.uk/DMDBrowser/DMDBrowser.do NHS Business Services Authority guide to using Dm+D https://contactcentreservices.nhsbsa.nhs.uk/selfnhsukokb/AskUs_PS/en-gb/7536/using-dm-d/17326/how-do-i-use-the-dm-d-browser-on-your-website

  11. Personally Administered Items Common Misunderstandings ‘PA’ Annotations Reverse of Prescription Pharmacy dispensed items Centrally Sourced Stock Dressings / Swabs CathetersNebules Hormone implants  Chemical Reagents Revaxis

  12. FP34D Appendix Claim form Influenza Typhoid Hepatitis A Hepatitis B Pneumococcal Meningococcal

  13. Personally Administered Items Stock control Month end submissions Prescription searches When to submit

  14. Prescription Submissions and Endorsements Dispensingendorsement guide for dispensing contractors (Word: 318KB) https://www.nhsbsa.nhs.uk/pharmacies-gp-practices-and-appliance-contractors/prescribing-and-dispensing/high-volume-vaccine

  15. What about you? ‘Procrastination is the avoidance of doing a task that needs to be accomplished by a certain deadline. It could be further stated as a habitual or intentional delay of starting or finishing a task despite knowing it might have negative consequences.’ “If it's your job to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first.” Mark Twain.

  16. Thankyou!

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